Arriving at the hotel quite late at night and being met with 2 flights of stairs with an ankle injury was challenging. Hotel said it is advertised that they have stairs. Unfortunately I did not see this, but the host was nice and helped me carry my bags up the stairs. The room was comfortable for an overnight stay. I loved that there was a free shuttle to the airport.
Clean and not badly located.
Not much to do around but close to the airport with shuttle service. 30/35 min drive from city center.
Laundry room is nice, staff was too.
ゲゲストStayed for 6 nights. I do not usually give poor reviews as I know competition amongst hotels is tough but I do want to share my experience so that other customers can make an informed decision. Overall, my stay was alright but not outstanding (probably subpar for China’s hospitality standards).
An aspect I enjoyed was the location. The hotel is conveniently located within walking distance from Yanzhuang metro station. As this hotel is located in residential area, food/lifestyle options are largely catered to locals - not too worry as they are mostly modern and suitable for the younger crowds too.
For the negative aspects:
1. I felt that the service provided by hotel staffs were mediocre at best. The vibes I got was that they hated their job and being there. Basic things was not done on check-in day. For eg. introducing the hotel and its facilities, establishing communications, and informing me of my entitlements - free afternoon tea on day of check-in, check-out timing, daily coffee etc. When I returned to the hotel to rest, they would stare at me coldly which made me fairly uncomfortable.
2. Daily housekeeping was done properly and thoroughly, although there was an incident where housekeeping entered the room at 10.30am when I was still asleep. I do feel its quite inappropriate to enter the room that early, especially on a Saturday. The hotel should strongly consider fixing the housekeeping indicator or implementing a mechanism so that housekeeping knows when to enter the room.
3. Maintenance of the room could be improved. For example, the toilet flush was barely working (required multiple flushes after each use) and the water temperature fluctuates a lot when showering. The light switches were not intuitive to use and some were spoilt too.
In summary, I was taken aback by the subpar standard as other branches from this hotel chain has been excellent. While I enjoy the convenient location, I will probably not stay here again the next time I visit Zhengzhou. Please feel free to contact me if you require further information. Thanks.