ゲゲストThe hotel staff were very friendly, helpful and responsive to foreign guests. Staff at service centre were very understand to us recover lost items. Food options were plenty, though mostly Northeastern/Korean cuisines but it also includes Italian style pizza, western pastries, coffee. We can even do take-away deliveries if the weather gets too cold. Besides skiing and snowboarding, the resort has sledging (rental). Key amenities for families are the water park (not skiing) and hot spring (day of skiing).
Suggestion of improvement points:
1) Provide arrangement of ski equipment rentals (deposit) at hotel reception to avoid rush at town center service centre.. There is an unexpected high amount for deposit for rental equipment and ski clothes. If the hotel can handle this at checkin, guest won't waste time on the ski day.
2) Provide luggage carry service from hotel bus drop off point to concierge. Drop-off point was far, luggage was heavy and road was icy. For families with young children it was not easy to manage.
SScarlettGood amenities nearby, food choices aplenty, connected by free shuttle to ski slopes, service impeccable. Comes with a free entry to nearby hotsprings and a free ski pass. You only need to rent ski equipment with a $4000/- RMB deposit if you arrive without ski equipment. Would especially like to commend hotel receptionist Vita who readily facilitated a checkout extension of 2 hours. Highly recommended experience overall at Wanda Holiday Inn Express Changbaishan.
HheymingsterThe hotel offers free pick up service from the train station, which allowed us to connect with a driver called Ting Ting. The distance from Changbaishan railway station to the hotel is about a 10 min drive away. The hotel is clean, offers hot ginseng tea and the room is extremely spacious. The amenities kit is good too, with body lotion provided. Guests services staff are extremely helpful and kind. However, we spoke mandarin with them so I think the experience will be better if you spoke in Chinese. Breakfast at hotel is also a great spread - mainly noodles, rice, and Chinese dishes that tastes great. Coffee machine provided relatively great espresso (for an automatic machine).
However, the highlight would be Ting Ting; whom we connected via Mercure. We were tourists without a local Chinese mobile number, so she knew and told us it’s extremely difficult for us to get anywhere in Changbaishan (there is only a local T3 ride hailing app, and Didi is not applicable there). She offered to drive us around for our stay (3D2N) instead, and taught us how to book our tickets for Changbaishan National Park. She also recommended and drove us to dining places that she has tried, and they were indeed great shops with tasty food! Ting Ting also reminded us what we needed to prep to go up to Changbaishan and took us to rent the necessary gear (fleece guard protection for knee, fleece shoes etc) as we did not have the right attire for the -10 and up temp in early March. She is extremely helpful and kind. Highly recommend Mercure and Ting Ting!
美居酒店又干净,房间也很大。早餐也丰富,多样。咖啡机的意式浓缩还很不错。酒店的柜台和工作人员都很友善,服务周到。因为酒店有包接站服务,我们链接了司机婷婷。她真的太好了,我们没大陆手机号,不知道根本去不了哪里。婷婷也教我们怎么购买长白山景区票、怎么玩。然后重要的是她也提醒我们上长白山需要注意的-我们不够防冷和防风的衣裳和鞋子,所以她也带我们去租了。婷婷也介绍我们好吃的地方,真的赞赞赞!