Arrivé tardivement au un problème explication précise et boîte à clé.
Personnel au petit soin polyglotte dont le français qui n'est pas mentionné sur le site.
Tout été exactement comme mentionné sur le site.
Agréable séjour
The property is perfectly located in Phapos. Just a 5-minute walk to one of the main attractions (Tomb of the Kings). There are plenty of restaurants within 10-15 minutes walking, and also a mall at about 20-25 minutes walk. The hotel was fairly clean but lacked some room amenities (considering it's a 4 star). The property is old because of which there were stains and marks on the walls. Breakfast was also fine, nothing great! Overall, fine for a short stay.
Great hotel design and hardware with mediocre service:
Spacious room, great location, beautiful compound and design (as long as you don’t get one of those side rooms that faces the back of a building or the carpark). Wide range of selection for breakfast.
It’s weird that the carpark is a little further away and you’re supposed to call a number at the gate every time for them to open for you. They said it’s toll free but I doubt it’s free for an international line. I don’t know who would spend international calling rate to call the number as most people uses esim today. The way they challenged me and say “why don’t you just call” and insisted it was free just made me feel very disappointed. There’s also no refill of the room’s coffee station (it’s chargeable)- I guess it’s because they call themselves a suite/ service apartment. There were a few other examples of mediocre services: not deal breaker but could have been better.
Overall I would say it is good value for money given the spacious and beautiful room, so simply don’t place too much emphasis and expectations on service then you’ll be fine.
Great hotel on the seaside, big outside swimming pool, nice spa and indoor pool, breakfast with lot of choice, you can eat at terrace with great wiew to pool and sea. Nice beach with waves at front of hotel.