My trip was totally ruined by the end/check out.
Upon checking out they asked me to settle a £36 bill.
I queried this as the previous night I ate in the Luna Dome but had paid the bill after my meal.
I was advised by the receptionist that the drinks bill related to my first night's stay, where 3 drinks were ordered in the Titan Bar, then shoved a signed receipt in my face.
The signature was not mine but it did have the same surname as my mum, who was also present for my weekend stay.
It definitely was NOT my mum's signature but the receptionist clearly did not believe me, so as embarrassing as the whole situation was, with a queue gathering behind me, I had to bring my mum into reception to explain.
My mum explained that she had not been in the Titan Bar, never mind order £36 worth of drinks!
We were experiencing a chilled out weekend away with my 2 year old daughter, not on a boozy weekend.
When queried why the bill was stapled to our room number, we were advised that due to the hotel being cashless, patrons simply sign a receipt and staff match it too guests who stay surnames!
What!? So you merely play snap with bills and patrons surnames? If your a Smith/Jones, good luck, dread to think how many bills you'll be hit with.
What was a lovely weekend away, was ruined in the last 5 minutes.
Great wee overnight stay so my daughter and I could go to Aberdeen Uni's open day. Handy location just off the motorway, and a short drive into Aberdeen centre.
We ate dinner at the Indian Brasserie across the road, which was very nice, and the hotel breakfast was standard fare and a reasonable choice.
Would recommend the hotel for a stay out with the hustle and bustle of the city- parking right outside the door, and a park and ride facility a short drive from the hotel.
Staff were helpful and pleasant, too. Checking in was straightforward, and so was check out.
Would return if I needed to visit Aberdeen in the future.
Really loved our first visit to the Banchory Lodge. The staff were amazing, nothing was too much bother to them. The view from our room was amazing. Breakfast lovely. Evening meal, just ok. Definitely going again.
It’s been many years since I’ve been to Pittodrie house and the first time I’ve stayed. It’s a beautiful location and a stunning building, but looking a little tired just now, paint / wallpaper hanging from the ceiling in the drawing room / lounge and various other areas inside and out in need of attention. All the Staff we met were lovely: friendly and helpful. Our room wasn’t ready when we got there at 4pm, but we weren’t in a rush and a complimentary drink sitting in the lounge was very nice. Another couple were waiting longer than us for their room and were getting a little agitated. The birthday party we attended at the hotel was great, nice room, nice food and staff. Breakfast buffet was great and staff were again nice (although some had been working at midnight the previous night). Overall an enjoyable stay thank you.