The service we got at reception was great. Jonathan was very helpful and advised on where to go, eat, places to visit, etc in Galway We were upgraded to a bigger room on 2nd floor which was huge. .the box of chocolates as welcome gift was a very nice gesture! Ava had our room serviced and cleaned to a great standard The bathroom was big and shower pressure was amazing. Breakfast was good too, with variety but same on all 3 days.
I would highly recommend and would definitely stay again if ever visit Galway again.
We stayed on the 5th of September. It's a beautiful hotel.
We enjoyed everything about this place except the unbearable heat in the room. It was impossible to sleep. There was a portable fan but it was very noisy.And even when it's on, it wasn't helpful. No air conditioner. We had a very poor sleep.
And no matter how much we enjoyed the gym, swimming pool, food, friendly staff and the atmosphere of the hotel, we would not stay here next time.
Un hôtel extrêmement bien placé une vu imprenable et un dépaysement total ! Un petit déjeuner buffet sublime et délicieux ! Une expérience que je recommande et que nous referons sans hésitation ! Merci
We were given a beautiful room over looking the Circle of Life garden and the sea further on. See photo. Noise from jacuzzi below was bothersome in the morning and I had requested a quiet room, which it was apart from the engines bubbling below. Service in restaurant was incredibly slow for breakfast. Breakfast offering was good; not much pastry wise, but lots of fruits, gorgeous cheese, avocados even, good quality Oj. But the Coffee was sludge and undrinkable. Though the View over Galway bay is beyond compare. Room was comfortable though dated but very clean except at one point in the shower I looked down to see a chunk of long black hair stuck to my foot… 2000% not mine. That was pretty gross. It must have been sitting in the drain as I’d have noticed before getting in. Cockroaches in the shower are a more welcome site than that. Bathroom is modern and shower had good power. Bed was soft but comfortable. Staff throughout the hotel were friendly and helpful. Pool is small, sauna is great. Pool not too clean/ Two discarded plasters on the side. Location is unbeatable.
This is my terrible experience during my Ireland trip. No aircondition, double lock out of order, iron doesnt work When we reported those issues to reception, no fixing, no room change arranged. 10mins later, they sent me an iron 😔
As viewed, the hotel lobby is nice & good beakfast. Hope they have improvement in future. 🙏
ゲゲストWe were given a beautiful room over looking the Circle of Life garden and the sea further on. See photo. Noise from jacuzzi below was bothersome in the morning and I had requested a quiet room, which it was apart from the engines bubbling below. Service in restaurant was incredibly slow for breakfast. Breakfast offering was good; not much pastry wise, but lots of fruits, gorgeous cheese, avocados even, good quality Oj. But the Coffee was sludge and undrinkable. Though the View over Galway bay is beyond compare. Room was comfortable though dated but very clean except at one point in the shower I looked down to see a chunk of long black hair stuck to my foot… 2000% not mine. That was pretty gross. It must have been sitting in the drain as I’d have noticed before getting in. Cockroaches in the shower are a more welcome site than that. Bathroom is modern and shower had good power. Bed was soft but comfortable. Staff throughout the hotel were friendly and helpful. Pool is small, sauna is great. Pool not too clean/ Two discarded plasters on the side. Location is unbeatable.
ゲゲストThe location is good, close to restaurants and supermarkets. I didn’t like that so many things were broken. The shelf in the bathroom was loose and tilted, the wall lights next to the beds needed tightened as well, as they flipped on the side. The bathroom door handle and lock didn’t work. We had some long dark hair in our room. A lot was broken or crooked.
It was ok for one night, but I wouldn’t stay longer. The girl at the desk was not very knowledgeable regarding her surroundings. I’ve asked about the Burren.
The Italian restaurant was good, the breakfast in the morning was good as well. However I emailed the hotel for gluten free options but I didn’t get any.
RRINAThe service we got at reception was great. Jonathan was very helpful and advised on where to go, eat, places to visit, etc in Galway We were upgraded to a bigger room on 2nd floor which was huge. .the box of chocolates as welcome gift was a very nice gesture! Ava had our room serviced and cleaned to a great standard The bathroom was big and shower pressure was amazing. Breakfast was good too, with variety but same on all 3 days.
I would highly recommend and would definitely stay again if ever visit Galway again.