За неделю прибывания номер убрали только 1 раз, а именно застрелили кровать. Мусор мы сами выставляли за дверь каждый день. А, полотенца грязные и накопленные оставались в номере, целый мешок за неделю! Ресепшн отличный и дружелюбный, а уборщицы никакие. Стены тонкие, шумно с 7 утра. А, в конце пребывания вообще ремонт с утра делали.
시설은 깔끔합니다. 신라 이름에 걸맞게 강릉 주변 호텔들 압도해요. 호텔과 레지던스 구분되어 선택이 가능하니 좋구요.
외부 파빌리온 시설도 가볼만해요.
레지던스 A타워가 편합니다. 주차장까지 엘베로 바로 연결이 됩니다. B타워는 출입구에서 50m 걸어야 엘베홀 나오니 짐이 많으면 A타워 이용하세요.
서비스는 0 입니다. 시설만 좋지 사람 교육은 안 했나봅니다. 처음 방문부터 체크아웃 까지 제대로된 서비스가 없었습니다.
일찍 도착해서 혹시 얼리체크인 되는지 물어보니 번호표를 받으래요. 30분 지나서 물어보니 1시간 후 된다는거에요. 그렇게 안내를 했으면 안 기다렸죠!
수건 요청했는데 음악인지 드라마인지 핸드폰 보면서 한 손으로 내밀더라구요.
엑스트라 시트 신청했는데 가져다주더니 직접해도 된다며 묻더라고요?
시설만 좋았어요..
This hotel offers a comfortable and convenient stay for travelers. The rooms are kept meticulously clean, ensuring a refreshing experience. Guests can expect a warm welcome from the friendly and helpful receptionist. Its prime location near the station makes exploring the area a breeze. This hotel is a great choice for anyone seeking a pleasant and well-situated accommodation.
TTuxannie WuanThe place is good, 7 minutes to ski and has a supermarket and eatery place nearby.
Honestly the room is nice, with cooking facilities but the owner was not friendly at all.
The toilet was stuck and leak they came with only the plunger and ask us settle ourself.
Is winter and we came with kids, the kids built a snowman and they destroyed the snowman after we went for ski trip.
We are a group of 10 and we wanted to cook our dinner. There is a small hut with table and chair and BBQ facilities, we ask to BBQ facilities (We are willing to pay, 10,000 won as stated) but she said is winter so we can’t use the BBQ pit, ended up we use the stove to cook up the meat.
The husband and wife came in to the huts and told us we can’t do BBQ but we explained to her we just cook the meat and we didn’t do any BBQ. We left the place with cleaner than we came in. I have to WhatsApp her and show her the place is cleaned.
The warn us that we must left the place by 1am but in fact all of us finished eh 9.30pm every day since we are tired from Ski.
During the last day, they came to us and I was thinking they come and say goodbye but they just make sure we throw every single piece of rubbish outside the house.
My husband wear shoe and just step to take our luggage and the owner insist us to take out the shoe before we went in to the house. Although we have explained, we just step in and take the luggage and go, he insisted us to take out the shoes.
I have been travelling all around the world and we do understand every cultural is different but as the operator of tourist industry, the owner has to be service minded. If you can’t accept any international travellers then please do not list your place in any platform or put up a notice that international tourist is not permitted to stay there and we won’t book accordingly.
Is such a shame to see this happened to us after our 5th trip to Korea and our 3rd trip to Pyeongchang for ski.