The room was bit small ( even though when we check in they said they upgrade our Room) so i Don't know What was the regular booking room size thn.. Maybe much smaller, shower door was not closing properly water was going out, toilet seat was not proper clean, whenever we Keep the ac on it’s coming bad smell so we Keep the ac off for our whole stay, all trowel in washroom was looking like using the for long time Look like old, for breakfast not much option & they should keep more hot food instead of may sweets / dessert item. Overall all reception & security was very friendly & Helpful, f&B morning Staff was very unfriendly .. No hi hello/ good morning.. No check back nothing .
Das Hotel war sehr schön eingerichtet. Die Angestellten waren sehr nett, freundlich und hilfsbereit. Waren leider nur eine Nacht dort. Das Abendessen war sehr lecker, genauso wie das Frühstück.
I was checked in by Ismaelle and checked out by Jamal. Both are extremely helpful and friendly, offering valuable cultural and local tips. Those really come in handy to me. I appreciate it.
Navigating through the medina of Marrakesh can be really sketchy after 12PM, as the alleyways are jam-packed. I had an issue figuring out where the Riad was situated, because the map on Trip.com was wrong. Trust Google's information here folks.
A mosque is just on the next street, so you will hear the chanting sounds very close. Other than that, it is free from other bike noise or people. Very quiet during the night, which I found very rare in this city.
I was served with a tea and biscuits upon arrival, and the tea was amazing. So Ismaelle arranged Jamal(because I was going out and coming back in the night) to teach me how to brew the tea how local would do. Great hospitality.
Jamal and Abderrahmane(who works at another venue of this riad) were so friendly and shared some really helpful tips to get around. I am not talking about some ready-to-share knowledge, but they gave some actual tailored concierge-level information. Jamal also offered to give his hand in the morning to move my luggage, as I was in a minor difficulty, and walked with me and my luggage for 40 mins before 7AM.
Breakfast at the rooftop was so nice and a lot better than the other riad I went to.
If you found this riad is available for your travelling time, book it. You will have no regret.
BBellinisThe check-in process was good for customer service, but my room experience was terrible. I booked a superior suite, but I ended up with a regular room. I was informed that the person who was supposed to be in the room decided to stay another day. When I checked online, I found that the room was still available for reservation. The next day, when I asked to switch to my reserved room, I was told that it was booked again and that I should check back in line. Surprisingly, the same room was still available for reservation. I feel like they were scamming people by booking a suite at a higher price and then giving them a cheaper room.
The night crew member was very friendly and informed me that the manager was traveling. However, I don’t understand who is responsible for managing the website and ensuring that the correct room is posted when it’s available. I tried to contact them via phone and email, but nothing happened. I hope that Trip guide and the hotel will take responsibility for their actions and make sure that this doesn’t happen to other customers. I could have booked a different suite that had a similar aesthetic to what I was looking for, but I couldn’t even cancel the reservation. There should be a system in place for booking a specific room, and if the room is not available, the customer should receive an automatic refund. It’s their job to figure out when the room is available and what type of room it is. Additionally, the room had a bunch of knickknacks, and the table, wall, and bottom of the table were all chipped, cracked.