The room has been refurbished since my last stay back in 2014, which was a nice improvement. The location is a big plus, right in the heart of Kuantan and very convenient.
Staff were okay overall, and they took prompt action whenever there was a complaint.
The biggest downside was the water issue. There was no water at all. I’m not sure whether it was due to a Kuantan-wide water disruption or a problem within the hotel itself, but when I called reception, the response was simply, “Haah, air tak de.” Honestly… that was quite shocking. No explanation, no reassurance, just that.
Good location and improved rooms, but the water issue and handling of it really affected the stay.
Great stay for those looking a night stay. Same row we have 4 fingers and there are ample of parking spaces. No need to worry about parking although only 4 designated parking under hotel. Just need to pay bentong parking for the public parking.
Clean room. Amenities such as toothbrush and shampoo are available. No water dispenser. There are 2 water bottles inside the room. Nearby they do have old town white coffee, Baker cottage, apple chicken and etc for those looking for a quick dinner.