The gentleman at the front desk was very kind, and the ladies who were cleaning in the morning were very friendly. The bed was very comfortable, and the air conditioning worked incredibly well - those were my two biggest wants. And the room was very quiet. I know there were guests on both sides of our room (we met in the hallway), but you never heard a sound from in the room.
That being said, there was a LOT of loose hair on the floor behind our bathroom door and on the sink counter, even on my pillow (thankfully I travel with a pillow from home to sleep directly on). The extra safety lock on the door was broken - it looked like the door had been forced open in the past. Finally, there was also a pill on the floor under my daughter's bed - a quick Google search said it was a rapid release Tylenol. While that wasn't a huge deal for us - my teen isn't going to pop random hotel floor pills - it might be a bigger deal for someone traveling with a young toddler.
In defense of the hotel, the front desk clerk asked me if the room was okay when I went to get ice right after we unloaded. I hadn't found any of those things yet, and I'm sure they would have tried to help us by either cleaning it or moving us. We were both exhausted and we're only staying one night, so we chose to just go to sleep.
This probably would have been a great place to stay. The issue I had was with Trip/Expedia. As i was looking for a place to stay for a Dr. appointment, somehow on this particular site the date ended up being incorrect and I didn't notice as it had been correct on all the other motels I had looked at but...
I knew I had to be there so signed up for a non-refundable night. Didn't catch the incorrect date until after I had approved it. I looked through contact options and they had one listed that said incorrect date, ok should be no problem, I will just change the date and still stay there. The site said they had to contact the merchant, ok I can see that, I knew the night I NEEDED to stay was more expensive but was ok with that. Got a message saying the merchant wasn't going to allow me to change as it was a non-refundable night, I wasn't trying to not stay there just change the date. I happened to be in the town so I stopped at the motel and talked with the manager and was told that they couldn't change it without the approval of Trip/Expedia hmm guess they must be the ”merchant” rather than the hotel. So I ”donated” the cost of a room to some corporation. So Trip/Expedia for what it's worth I will not be using you again for any travel.
Enjoyed my stay staff was nice even though I was accused of smoking and found untrue an apology was made overall really nice place to breakfast is great also
This is a good hotel and the service was by far the best of any hotel on our recent family road trip. The woman at check-in really went out of her way to make us and our dog feel welcome and was just a pleasure to talk with. This is a very busy hotell and it's giving conference vibes (the lobby was super loud), which is not my first pick normally but I'm glad we stayed here. The food from room service was excellent- we ordered it twice. Gym was decent but dated, the pool is small but works for a quick swim and the skylight is nice.
The place is dog-friendly in a major way. Dogs get a tag (like a festival bracelet) so it's clear they're a ”guest”, and also receive a baggy of dog treats upon entry. The Starbucks around the corner is also dog friendly and they give pup cups for free.
Area wise, there's a few commercial bars and restaurants nearby but it felt like a few blocks away from more hip areas. I think the walk would be pretty safe.
Good stay overall, and special shout out to the service!