I usually have a good time at the resort and stayed a couple of times. This time from the start, there were a few things:
I had asked reception because we were going early, to have the breakfast boxes for the kids early to take at 5:30.
When we got to the restaurant in the evening it took a while to be served.
When we got the kids in the shower, there were no towels and when we phoned it took a while.
We also phoned to ask for normal milk as my child can’t have creomora and they said they would bring but never did.
Then our taxi driver let us down so I called reception to book an airport shuttle in the morning and she said she would call back but never did. Eventually after I called back, they got back to me with results. Didn’t tell me the price though.
When we checked out at 5:30, they didn’t have the breakfast boxes. And told us our taxi was K400 per head!
So all in all, wasn’t a great one.
Hotel and location is perfect and central to everything.
Room service for repairs is very slow to come out to check.
Food was good but lacked variety during dinner and menu options could do with an improvement.
Indian food was passable could do with a flavour balance.
Overall great stay
The hotel is far from the city center and taxi only take cash. The hotel owner makes the employees work 12 hours per day 365 days a year with no day off no extra pay for working long hours if they take a day off they cut 2 days pay to punish them for taking a day off. Is this the modern day slavery? Bud employee treatment I will never go back to this hotel
I had a great stay! The host was very kind and even offered complimentary airport pickup and drop-off, which I really appreciated. The host made breakfast himself and was delicious and a lovely touch. Overall, everything was comfortable, and the hospitality was excellent. I would definitely stay here again!