匿匿名ユーザーI had an excellent stay at this hotel and was very satisfied with the overall experience. The hotel’s environment, facilities, service, and cleanliness were all excellent.
The room was very clean, comfortable, and well equipped. Complimentary beverages were provided in the fridge, along with plenty of bottled water. The room and the bathroom were very well equipped, including a high-quality Dyson hairdryer. I had requested a room on a high floor, and the hotel made sure to accommodate my request, which I really appreciated.
The check-in and check-out processes were both excellent, smooth, and efficient. The staff throughout the hotel were very helpful, considerate, and professional.
I would especially like to thank the Guest Relationship Manager, Refat, who provided excellent service during my stay. He was very considerate and made sure everything went well. Thank you, Refat, for your kindness and excellent service.
I would also like to mention Cathy, who left a very good impression on me. Her service was attentive and thoughtful, and she patiently answered all of my questions. She was extremely helpful and reliable throughout my stay.
The location of the hotel is great, especially as it was close to the places I wanted to visit.
Overall, I had a wonderful experience and felt very well taken care of. I would happily choose this hotel again for my next stay and would definitely recommend it.
ゲゲストThe staff were very helpful and assisted us with an airport transfer with our bicycles that would normally have been very difficult. They gave us a good price on the room and included breakfast!
In particular, Geoff, Akbar and Michael went above and beyond to help us out and solve many of our logistical problems.
DDCMYHKStaying at Guanlan Mountain Grape Stream was more than just a comfortable visit — it was a wonderful cultural experience of Turpan. The staff are authentic and warm - always ready to help and share their vast knowledge of the area.
It is welcoming, and peaceful, giving us a real sense of Grape Valley’s charm and hospitality.
And everything is spotless & clean - the staff take a great deal of care to make the rooms extremely comfortable and the surroundings ready to welcome you.
The location was perfect: quiet and relaxing, yet ideally situated close to all the attractions.
It was easy to enjoy Gaochang, Jiohe, Kerez and many more while still having a calm retreat to return to.
One of the highlights was the outdoor sitting area, which was a cool respite during the day under the shade of beautiful 100+ year-old elm trees. In the evening, it became the perfect place to enjoy dinner under the stars s💫
A true 5-star 💎💎💎💎💎 experience and so much more!