We had an amazing time here the staff are very friendly, the food was very nice and a variety. The drinks are better than most 4 stars I stayed at. The location is on point, the rooms are comfortable enough, it's worth vtge prices. Thanksvto the restaurant and bar staff for working hard to please the customer. The pools are clean and well located. They also have a pool bar which is not part of all inclusive. Drinks are reasonably priced too. I will definitely go again.
The building is a bit old but the room is pretty big, very comfortable.
The cleanliness is an issue in most of hotels in the island, not the best. The first day the floor got many hairs and dirt on the floor, the second day was well cleaned, maybe they lack of attention of details.
The pool is very nice, but forget about relax, the music is loud and the selection is very commercial.
There are QR codes everywhere, everything is on sale, whatever around you.
The general experience was good.
Hotel con una buena ubicación en el casco antiguo, cerca de todos los puntos de interes.la habitacion interior normalita , la cama comoda. El unico pero es la bañera que al entrar y al salir te puedes resbalar
The room was comfortable, with a cozy bed and all the necessary amenities. The reception staff were great , and we are very grateful to them for allowing us to leave our belongings before check-in.
The views, of course, were incredible, as the hotel is located in a picturesque area. There is also an indoor pool with views of the teide.
At the same time, we spent the night in the company of cockroaches, which, in my opinion, is absolutely unacceptable in a hotel where room prices start at $140.
We informed the reception about this, and when we asked if any compensation was possible, they smiled at us and said that it was not possible.
The breakfast was really good and well organized. There are lots of activities you can do in the hotel (pool, sauna, spa, gym, table tennis, billiard and other games) and the golf area around looks great from above (I don't play golf though). The beach and other sights (e.g. Siam park) are close by and easy accessable by car or taxi
The room was huge but needs some renovation (e.g. there was a broken flagstone in my bath room and a rupture on the couch)
Gorgeous fully equipped studio apartment. Lovely pool. Easy, friendly check in. Great location, within a short walk from the beach and restaurants. Would definitely recommend, will study here next time I visit. Thank you to the lovely staff.
La ubicación indicada no es muy exacta respecto a su ubicación real. Las piscinas se encuentran 'encajonadas' entre los edificios y son más pequeñas de lo que parecen en las fotos. La persona de recepción que nos atendió fue muy amable, le pedimos algu a recomendación y fue un acierto total.
El personal de recepción es escaso para atender la gran cantidad de clientes que llegan y salen del hotel. El sistema establecido para contactar con recepción no nos gustó nada, no hay un teléfono directo, la centralita pasa la llamada pero nadie la atiende.... después de intentarlo 4 dias antes de nuestra llegada fue imposible.
とても良い
90件の口コミ
8.7/10
1泊あたり
PKR 40,827
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9.1/10
非常に良い
ゲゲストSanta Catalina Hotel is undeniably a historic architectural landmark, but as a hotel experience it fell well below expectations. On arrival, the service felt cold and somewhat pretentious rather than welcoming, with concierge staff coming across as detached and pompous rather than genuinely hospitable.
A key reason for choosing the hotel was the prominently advertised rooftop pool and views, only to discover after check-in that access is restricted to suite guests. The spa is similarly limited unless you pay €15 per person for 90 minutes, which feels disproportionate given the modest facilities. These restrictions are not clearly communicated at booking and leave a sense of being misled.
Several of the lounge and communal areas were also frequently reserved for corporate events and seminars, which further diminished the sense of a relaxed hotel environment. As a guest, it often felt as though you were secondary to business groups and functions moving through the space, even in more personal hotel moments such as walking through common areas in a robe.
In-room entertainment is very dated, with a non–smart TV offering only basic local and satellite channels. Room service carries a €5 delivery surcharge, while on-site dining is largely limited to high-end fine dining with little casual alternative.
It is also worth noting that Las Palmas sits under a noticeably less favourable microclimate than the south and west of Gran Canaria. During our stay, conditions were consistently cloudy, windy, and cool, which further limited the enjoyment of the hotel’s already restricted amenities. For those seeking reliable sun and beach weather, the southern or western parts of the island are a better choice.
Overall, despite its striking heritage setting, the combination of underwhelming service, restricted access to advertised facilities, dated in-room amenities, corporate use of guest spaces, and disappointing weather made for a stay that did not feel justified by the price and is not somewhere we would return to. The atmosphere and clientele also skew noticeably toward an older demographic.
CClarestaBest 4 star hotel!!
Initially we were worried about an all inclusive 4 star hotel. What if services, food, drink and entertainment aren’t good, we will be stuck! However, they changed our mind the minute we got there. As I approached the counter, they welcomed us and said they would check if our room was ready. Although it’s not, they took our bags for us and gave us a card (which allowed us to go and have lunch without extra cost) so we could start enjoying our time at the hotel.
The room was clean and we loved the deco. We loved the attention to detail too! You can tell a lot of thoughts have gone into the design of the room.
We love the food there too. We had breakfast, lunch and dinner every day we were there. Apart from the usual kids’ favourite, the main dishes were different at every meal every day. I particularly enjoyed the freshly cooked fish and paellas; and the Halloween themed night meal.
The animación team was excellent. They were very good with my kids. My youngest was a bit shy to start with at the kids club. One of the staff gave her a lot of special attention to help her settle in. The evening entertainment was better than expected too. We really enjoyed the acrobat show. It’s not exactly BGT standard but it’s definitely entertaining enough to keep all of us happy.
It’s also 10 mins away by car from the airport. We actually took the bus on the way there. It cost 1.40 eur per person and it stopped right opposite the hotel. On the way back, taxi cost 13-15eur. We also love that there is a beautiful beach right next to the hotel. It’s so thoughtful that there is a shower and towels right next to the gate so you could clean your feet before getting back to the hotel.
If there’s anything to complain about, I would say the steam room wasn’t working during my stay!
ゲゲストLovely clean accommodation, and an easy drive from the airport - perfect for a late-night arrival. The staff was very friendly, with biscuits and water refills available at reception. The apartment itself was super clean and felt very new. Our Wi-Fi didn't work the night we arrived, but I think that was just a temporary blip. The bed was nice, and the place felt spacious - a good place to work remotely from with well-stocked cupboards in the kitchen, and a good dining table too. There was also a lovely pool area with plenty of loungers. If you don't mind not having beach views, this is a good sun and pool break option.
ゲゲストWe had an amazing time here the staff are very friendly, the food was very nice and a variety. The drinks are better than most 4 stars I stayed at. The location is on point, the rooms are comfortable enough, it's worth vtge prices. Thanksvto the restaurant and bar staff for working hard to please the customer. The pools are clean and well located. They also have a pool bar which is not part of all inclusive. Drinks are reasonably priced too. I will definitely go again.
ゲゲストHabitaciones super equipadas y un servicio excepcional. Un alojamiento muy recomendado. Nunca había visto un apartamento tan equipado, tenía todo lo necesario y más para una estancia perfecta. Volveré seguro. Muchas gracias a todo el equipo por el trato tan amable.
LLauris.little.worldAbsolutely stunning hotel! It literally took my breath away when I walked in. The staff are all amazing and so friendly. The rooms and the grounds are incredibly clean. The pools are stunning (there are busier and quieter ones so no lack of options at all). The beach and shops are a few minutes walk away. The food is spectacular! There’s something for everyone: shows, sports, pools, shopping. I just can’t give this resort enough praise!! We will definitely be back.