Upon arrival there was nobody at the front desk so I waited. The woman I was somewhat greated by was far from pleasant and didn’t seem like she wanted to be there at all. Nothing was explained and no information leaflet for me to read through in my own time. When given my room key I started walking through the lobby but couldn’t see any signs for my room number. Went back to the desk to ask where to go for my room and was told ‘just follow it round’.
Very unhelpful and unwelcoming, not sure this lady should be at the face of the hotel.
Plus side, room was beautiful and well kept/clean. I was also lake side so got to watch the sunrise with my morning cuppa. Very refreshing views.
The hotel seems still under renovation. Flies were flying around in the room and could not sleep well at night. Towel heating rack in the toilet is partially rusty. SPA facilities has not been used, but seems not bad. Suggest to extend the closing time till 8 PM or 9PM to facilitate visitors after the sightseeing around Lake District.
Having stayed at this hotel twice before was a little dissapointed this time. No lift and allocated an upstairs room. Shower temperature control hit and miss. A lot of noise from the room next door. Food menu a bit limited and quite expensive. Not happy to be told we couldnt order food for 20 minutes one nigjht as residents. Will probably try domrwhere else next time.