Upon arrival there was nobody at the front desk so I waited. The woman I was somewhat greated by was far from pleasant and didn’t seem like she wanted to be there at all. Nothing was explained and no information leaflet for me to read through in my own time. When given my room key I started walking through the lobby but couldn’t see any signs for my room number. Went back to the desk to ask where to go for my room and was told ‘just follow it round’.
Very unhelpful and unwelcoming, not sure this lady should be at the face of the hotel.
Plus side, room was beautiful and well kept/clean. I was also lake side so got to watch the sunrise with my morning cuppa. Very refreshing views.
Hotel was clean, plenty of parking, good breakfast
No information in rooms, was advised that they didn’t like clutter, so any questions we had we had to go to reception to ask. No wifi, channels on tv not tuned in, had to pay to use the spa facilities.
Having stayed at this hotel twice before was a little dissapointed this time. No lift and allocated an upstairs room. Shower temperature control hit and miss. A lot of noise from the room next door. Food menu a bit limited and quite expensive. Not happy to be told we couldnt order food for 20 minutes one nigjht as residents. Will probably try domrwhere else next time.
The Grange hotel was lovely and redecorated. The breakfast was lovely and surrounding areas nice. Having the train station on your door step was brilliant as we took a trip to Lancaster. My only negative is that the bar prices are expensive £15 for a large glass of wine and the spa needed updating. The tiles were patched up, the jacuzzi was cold and foamy and smelt. Otherwise it was a good overall experience and we would go back.
Check in wouldn’t let us check in 15 mins early so we went to pool and jacuzzi, around the pool was green with all the water lockers were rusty ceilings not good either I wouldn’t rush back there. But our room was spot on couldn’t fault it at all