The hotel was good, and both the receptionist were so helpful and had a good sense of humour. They were always ready to help., The only downside was we missed on goring in the pool as the Ph levels were high on the day we wanted to use. The breakfast was fresh and very good too
We attended a wedding held at the hotel and stayed 2 nights. The rooms were fine although our son’s room was a little tired.
Breakfast was good and good value as a hot and cold buffet.
Our son’s room son was delighted with the spa and gym.
The best thing about the hotel was the staff who were excellent, and always ready to help.
Had a great weekend here, staff very polite and friendly and helpful.
The hotel and rooms were clean and tidy, with ample supply of tea/coffee/sugars and milks.
The swimming pool, jacuzzi, steam room and sauna was clean and available to use by all residents.
Food was lovely and hot and tasty.
Would recommend here and will definitely be returning.
The room had alot including a fridge, iron, iron board, cooling fan, hair dryer. The spa had an ice room steam rooms saunas heated pool and a few other spa treats I've forgot lol really good stay the breakfast is a buffet continental plus English breakfast.
Where to begin with this one?
Firstly i requested to cancel as i was coming down with COVID like symptoms. Ramada Telford seem to not mind that though, so that request was denied (no offer of another stay, or partial refund, nothing).
Felt better day of, and decided to travel. On check-in (nor on the website, photo attached) i wasn't told anything about the pool being out of service. Turns out it was. No offer of a full or partial refund. Nothing. Luckily, Trip have stepped in with a good will gesture.
Spoke to some people (named below) by email afterwards and basically told ”nothing they can do” and ”it's trip's fault” that the website didn't reflect that their pool had been out of action since DECEMBER.
Awful customer service, facilities not available. AVOID AVOID AVOID!
Specifically bad service via email: Lis Frost & Richard Bowen
Experience the height of luxury at this stunning all-ground-floor retreat, offering six beautifully designed bedrooms, each with its own en-suite bathroom. The property features a variety of room types, including king-size and family bedrooms, as well as twin rooms, ensuring privacy and comfort for all guests. Each bathroom is equipped with high-end fixtures, including baths, walk-in showers, and modern amenities for your convenience.
The heart of the home is the expansive kitchen/diner, equipped with top-of-the-line appliances such as two electric ovens, a gas hob, and two dishwashers, making it a dream space for cooking and entertaining. The spacious living areas feature Sky TV and Wi-Fi for endless relaxation, while an expansive garden with a terrace, table, benches, and a barbecue provides the perfect setting for al fresco dining.
Guests can enjoy access to a shared indoor swimming pool and a tennis court, adding an extra layer of luxury to your stay. With ample off-road parking and convenient amenities for families, including a travel cot and highchair, this luxurious six-bedroom retreat is the perfect place to unwind. Please note, the property maintains a no-pets, no-smoking policy to preserve its serene environment. Book now and enjoy an unforgettable escape in this elegant and spacious home. Luxury Retreat in UK with Pool & Tennis Court
Clean, comfortable hotel in a very good location for the train and shopping centre. A small but reasonable gym and a bonus to have the swimming/sauna facilities although the pool and jacuzzi were a little on the small side so often quite full. Staff were friendly and helpful when approached.
Parking charges seemed a little expensive which was a bit of a put-off for driving there and the walk-in shower wasn’t great as water got all over the floor because the glass piece wasn’t really long enough to contain the water.
Overall, a very pleasant stay and would stay there again if in the area.
Overall wasnt a great stay, ill keep it short and sweet and list positives and negatives rather than go into detail
Positives - All staff friendly and helpful, nice location, if you can book a deluxe room so you get a first floor room with outside table and chairs and a view of the golf course. Treatment and spa faciltes were good though theres no jaqoozi. Comfy bed!
Negatives - Organisation, i had spa day and lunch, it wasnt explained about where lunch was or what was included i had to ask all the questions. I wasnt told the £15 limit for lunch so i went over and they then expected me to pay the difference but they agreed it was unfair. Room cleanliness, bathroom wasnt great, nail clippings on floor and 100’s of small hairs all around the bath after someones shave! Room was very warm and it wasnt even that hot outside, take a fan in hot weather! Food prices very high for what you get, nothing special! Took 30 mins to get my drink at dinner and 65 mins to get my burger and chips, apparantly staff were off sick and there was a new bar man who delayed drinks
I wouldnt go back for the price you have to pay and what you get