イギリスシュロップシャーで、プールのあるホテル

Where to begin with this one? Firstly i requested to cancel as i was coming down with COVID like symptoms. Ramada Telford seem to not mind that though, so that request was denied (no offer of another stay, or partial refund, nothing). Felt better day of, and decided to travel. On check-in (nor on the website, photo attached) i wasn't told anything about the pool being out of service. Turns out it was. No offer of a full or partial refund. Nothing. Luckily, Trip have stepped in with a good will gesture. Spoke to some people (named below) by email afterwards and basically told ”nothing they can do” and ”it's trip's fault” that the website didn't reflect that their pool had been out of action since DECEMBER. Awful customer service, facilities not available. AVOID AVOID AVOID! Specifically bad service via email: Lis Frost & Richard Bowen

No complaints for a single night. Nice big bathroom and clean.

このホテルは高速道路のすぐそばにあり、見つけるのはかなり簡単でした。到着/チェックイン時に部屋番号を知らせ、キーカードを提示しましたが、情報は提供されませんでした。 (チェックアウト時間、朝食時間、バー/レストランの詳細、プール/フィットネスセンターの詳細。必要な情報を入手するために、レセプションに行き来しなければなりませんでした。幸いなことに、スタッフはフレンドリーで親切で、簡単にアクセスできました。 部屋は素晴らしく、キング特典ルームでも少し窮屈でした。歩くスペースが少なく、不要な椅子が多すぎます。部屋とバスルームはきれいでした。ミニ冷蔵庫には水とソフトドリンクが無料で素敵に備わっていました。部屋のテレビはスマートテレビで、スクリーンミラーリングを介してNetflixを見ることができました。ベッドは複数の枕オプションで快適でした。部屋の両側にソケットとUSB充電ポイントがあり、複数のデバイスを充電するのに最適です。服を掛けるための鏡と食器棚のスペース。ベッドにきちんと置かれた素敵なガウンとスリッパ。 滞在中、プール施設を何度も訪れました。中くらいの大きさでした。独立したジャグジーとスチームルーム、サウナがあります。プールの水はいい温度で、少し暖かく、本当に気持ちが良かったです。プールエリアの照明は貧弱で、かなり薄暗いです。変更エリアのロッカーには、外出していないことを知らなかったので、南京錠が必要です。プールサイドには椅子があり、物を出すことができました。 ダイニングルームは素敵にレイアウトされ、移動するのに十分なスペースがありました。朝食には、リクエストに応じてベジタリアンオプションを含む複数のオプションがありました。スタッフはフレンドリーで親切でした。 全体的に快適な滞在。それをお勧めします。

Overall wasnt a great stay, ill keep it short and sweet and list positives and negatives rather than go into detail Positives - All staff friendly and helpful, nice location, if you can book a deluxe room so you get a first floor room with outside table and chairs and a view of the golf course. Treatment and spa faciltes were good though theres no jaqoozi. Comfy bed! Negatives - Organisation, i had spa day and lunch, it wasnt explained about where lunch was or what was included i had to ask all the questions. I wasnt told the £15 limit for lunch so i went over and they then expected me to pay the difference but they agreed it was unfair. Room cleanliness, bathroom wasnt great, nail clippings on floor and 100’s of small hairs all around the bath after someones shave! Room was very warm and it wasnt even that hot outside, take a fan in hot weather! Food prices very high for what you get, nothing special! Took 30 mins to get my drink at dinner and 65 mins to get my burger and chips, apparantly staff were off sick and there was a new bar man who delayed drinks I wouldnt go back for the price you have to pay and what you get

Had a great weekend here, staff very polite and friendly and helpful. The hotel and rooms were clean and tidy, with ample supply of tea/coffee/sugars and milks. The swimming pool, jacuzzi, steam room and sauna was clean and available to use by all residents. Food was lovely and hot and tasty. Would recommend here and will definitely be returning.

In general the hotel was really nice however I would say the hotel should invest in soft closing doors on the rooms and on the wardrobes. Both me and my partner had 2 nights at the hotel and had poor sleep both nights due to how loud the room doors are when being closed. The room was nice and the food in the restaurant was excellent but I likely wouldn’t stay here again due to how loud it was and how poor sleep quality I had.

The hotel was good, and both the receptionist were so helpful and had a good sense of humour. They were always ready to help., The only downside was we missed on goring in the pool as the Ph levels were high on the day we wanted to use. The breakfast was fresh and very good too

The room had alot including a fridge, iron, iron board, cooling fan, hair dryer. The spa had an ice room steam rooms saunas heated pool and a few other spa treats I've forgot lol really good stay the breakfast is a buffet continental plus English breakfast.