Customer service is not the best. I booked simply because it's location. I hung the sign for the room to be made as I stayed for two nights. I was told that the service was not available! They only do the room when the guest check out but not during stay so if you need anything you have to come to the reception and get it yourself. Therefore the luxury of bed made, simple room amenities are carried out with DIY method. The question is why bother leave the sign for the guest to choose between ”don't disturb” or ”please make up my room”? Receptionist could gain some customer service mindset from proper training.
One of our favourite places to stay. Staff always helpful, good accommodation , food fine , convenient location for Grange Park Opera, lovely grounds for strolling in .
You seem to think of everything!
旅先の様々な魅力を発見したいお客様に、Pennyhill Park Hotel and Spaは最適です。Pennyhill Park Hotel and Spaは、バグショットでも指折りの素晴らしい宿泊施設の内の一つです。当施設はバグショットから2km、ロンドン・ヒースロー空港から24kmと、便利な立地です。付近にはアールズウッド・パークやJake's Softplay、High Curley Hill Summitなどがあり、バグショットの観光に非常に便利な立地です。館内の様々な施設で、有意義にお過ごしいただけます。バグショットの当施設には、併設の駐車場があります。レビューでは、このホテルの施設はすばらしいと評判で、退屈せずにお過ごしいただけます。
Very nice hotel!
We have booked our stay to enjoy and relax in the pool and steam room. Service was great everything was available for us all the time. Pool open from 8 am till 8pm, plenty of time to use it. Not very crowded. Staff very friendly, bar food available and too many options to choose something tasty. Restaurants nicely decorated and no problems with booking. Really worthy to visit.
JJulieLovely hotel. Perfect location for races but also nice if not. Beautiful scenery and very quiet.
Parking easy with lots of space.
We were able to check in early which was great before the racing started. Bar area very nice with a relaxing atmosphere. Staff very attentive.
Room was very nice in the 2nd floor facing the golf course, so fabulous View. Very clean. Beds very comfortable and the bedding top quality with the best pillows ever. Toiletries are good quality with a long lasting smell on your skin. Towels greasy , white and fluffy. We had large windows like patio doors so could open wide. Only issue was the outside bar ( was no balcony) had loads of covert and dead insects in it.
Breakfast. The dining room again had a very relaxing atmosphere was bright and very clean. The food options were plentiful and of good quality and quantity. Coffee from a machine , but used fresh ground coffee , beans when choosing you options.
The bar prices were quite good, didn’t feel I was being over charged and the bar staff were quick and efficient.
Overall a superb stay.
匿匿名ユーザーCustomer service is not the best. I booked simply because it's location. I hung the sign for the room to be made as I stayed for two nights. I was told that the service was not available! They only do the room when the guest check out but not during stay so if you need anything you have to come to the reception and get it yourself. Therefore the luxury of bed made, simple room amenities are carried out with DIY method. The question is why bother leave the sign for the guest to choose between ”don't disturb” or ”please make up my room”? Receptionist could gain some customer service mindset from proper training.
ゲゲストVery nice hotel!
We have booked our stay to enjoy and relax in the pool and steam room. Service was great everything was available for us all the time. Pool open from 8 am till 8pm, plenty of time to use it. Not very crowded. Staff very friendly, bar food available and too many options to choose something tasty. Restaurants nicely decorated and no problems with booking. Really worthy to visit.