インドハリヤーナー州で、プールのあるホテル

Our experience at this hotel was extremely disturbing and amounts to harassment by the hotel staff, ***** with gross mismanagement and lack of basic humanity. We were explicitly allowed to enter and stay in the room, including having guests. Once permission was granted, there was no justification for the staff to continuously interrupt us throughout the night via repeated phone calls and visits to the room. This constant disturbance, despite having allowed us to stay, felt like deliberate harassment. Further, the housekeeping staff initially confirmed that pets were allowed, based on which we proceeded. Later, the front desk team contradicted this information, stating that pets were not allowed. This internal miscommunication is entirely the hotel’s responsibility, yet the consequences were unfairly imposed on us. During the night, my mother was asked to stand outside the hotel at around 12:30 AM, in the cold and darkness, for nearly 30 minutes, and was repeatedly told to move aside instead of being assisted. This was both unsafe and inhumane. The front desk staff, Alisha and Pankaj, were rude, repeatedly poked and provoked the situation, and invaded our privacy by attempting to enter the room under the pretext of noise complaints. Ironically, they themselves escalated the matter by calling multiple staff members into the lobby and creating a scene. Ultimately, we were forced out of the hotel at 3:30 AM, which is completely unacceptable and unsafe. Asking guests to leave hotel premises in the middle of the night due to the hotel’s own policy confusion cannot be justified on any humanitarian or professional grounds. Hotels are not just about rulebooks—they are about hospitality, safety, and empathy. This incident reflects a serious failure on all three fronts. We strongly urge the management to investigate this matter and take appropriate action, so that no guest is subjected to such harassment, humiliation, or risk in the future.

If connected the adjacent commercial property to this hotel without going outside will be beneficial for all.

非常に残念な経験。私たちがホテルにwifiがなく、これらの乱流の時代に家族から遠く離れていたとき、理想的ではありませんでした。それから私たちがリラックスするために部屋に行ったとき、テレビは機能していませんでした、そして彼らはその夜状況が解決されないだろうと言いました.長いフライトの後、少なくとも私たちは素敵なホットシャワーを浴びることができ、お湯がないことに気づきました.私たちの経験の良いスタートではありません。朝の後、まだ深夜にwifi thikはありません。午後遅くに泳ぐ価値があるかもしれないと考え、プールは数日間メンテナンス中だと言われましたが、チェックイン時にも通知されませんでした。私たちは通常、休暇中またはビジネス休暇でホテルを予約し、休みを念頭に置いて、これはリラックスよりもストレスを感じました。スタッフは全体的に朝食と机でフレンドリーでしたが、経営陣がそれをどのように処理したかに失望しました。課題にもかかわらず、謝罪や無料のものは提供されていません。レモンの木は良いブランドであるはずだったと聞きましたが、二度と予約しません。奇妙なことに、私たちはお湯が必要だと彼らに知らせた後、他の夜に水を手に入れました。彼らはエンジニアに電源を入れるように知らせるだろうと私たちに言うでしょう。そして、私が経験したことのない奇妙なことに気づいたもう1つのことは、最大2台のデバイスしかwifiに接続できないことですが、夫と私はラップトップ、携帯電話、タブレットなど接続する必要があるデバイスを持っています. 部屋あたり2つだけを選ぶのは難しい.

フロントスタッフはフレンドリーでホテル評価を上げたいという意識がある。部屋も清潔感ありとても良い、日曜日の朝食は混んでいたがうまく客を捌いていた

I am extremely happy with my stay at the Grand Hyatt. I do thos every year. It was my anniversary and Celine (don't know the correct spelling, maybe Selene) was so kind in arranging cake for us. Divyaansh at Checkin was so courteous and professional, kindly helping us bring our bags to the room. His manager was also great, and remembered us from our stay last year. Forgot her name but she really exhibited her leadership skills. At checkout, Alisha was very helpful and kind, so was her manager (didn't get her name). They walked us all the way to the door. Kind gestures like these matter alot. Amit also showed great service by helping us with our bags, and Vinay at the front door too was so polite and helpful with our bags. Location is also alright. 35 minutes to airport if no traffic, half an hour drive to DLF Cyberhub for great dinner. Oh and in winter time they serve some delicious hot chocolate as a welcome drink. Their breakfast was also fantastic. I got to try local delights I don't usually have time to try like the Bun Maska. 10/10 recommend Grand Hyatt!

I had a wonderful stay. The staff was incredibly friendly and accommodating, always going out of their way to help with any requests. The room was spacious and clean, with a comfortable bed and all the amenities I needed. The hotel’s location is perfect, with many attractions within walking distance. I also enjoyed the breakfast and dinner buffet, which had a great selection of both local and international dishes. I would definitely recommend this hotel to anyone visiting.

Beautiful property. Really well built and laid out. We stayed at the one bedroom Premier Villa. It was spacious, very well lit up and the interiors were very nice. Bathroom was amazing with a skylight above the bathtub. His and Her sink + separated shower and toilet areas were a great add on. The property is very green and one would hear birds chirping, peacocks calling, hens, turkeys, white pekins around the property with some rabbits, guinea pigs, emus and even a horse in the pack . Pool area is ideal for the kids and even adults. There is cart service that one can avail to go around the property or even get a bicycle. But the property is perfect if you want to go for a stroll and check out all the amenities. Food quality is good. Buffet has a decent variety. Staff is well trained and looks after you well. All in all a great experience. Definitely recommended

Good breakfast the team is really good Jyoti from housekeeping would ensure room is perfect. 2 staff who could not speak gave good service the hotel Concierge was very supportive

フロントのスタッフはとても親切で、無料で部屋をアップグレードしてくれただけでなく、美味しいクッキーまで用意してくれました。 部屋の設備は少し古かったものの、清潔で快適な滞在でした。特に朝食には大満足です。種類が豊富で、コーヒーは絶品、地元料理もとても美味しかったです。スタッフは皆とても親切で気配りが行き届いており、まさにヒルトンブランドにふさわしいサービスでした。ぜひまた利用したいと思います。

部屋はきれいですが、少し摩耗しています。ベッドはしっかりしていましたが大丈夫でした。バスルームの壁紙が剥がれていて、シャワーの水/湿度から少し汚れていました。水はかなり熱く、シャワーの圧力は良好でした。 朝食は良かったし、選択の合理的な量でしたが、実際には 通常のサラダオプション。テーブルサービスは素晴らしく、一人で滞在する価値がありました!テレビが適切に設定されておらず、ニュースに追いつくために稼働するCNNチャンネルを選択することができませんでした。場所は少しぎこちなく、タクシーの運転手はラッシュアワーの交通で数回ターンし、すでに長い旅にabt 30分を追加しました。 (グルガオンへのLKO)。 それでも良いサービス水準なので、ハイアットを選びました。 (アメリカから旅行するカップル)。