The location of this hotel is excellent — just a 5–7 minute walk to the beach and about 10 minutes to the marina. The rooms are standard but clean, with most offering pleasant views of the pool and seafront.
Unfortunately, the service and guest experience fall short of expectations for a 4-star hotel. Upon check-in, no information was provided regarding hotel amenities, Wi-Fi access, or room facilities. There was no welcome pack or in-room directory. Wi-Fi details had to be requested separately.
The hotel does not offer room service, which is unusual for its rating. The bathroom in our room had a faulty shower screen, leaving the floor soaked after use. When I requested fresh towels from the front desk, I was met with an unhelpful attitude and told that towels would only be replaced during daily room service. However, on one occasion, our room was not serviced at all — the cleaners claimed they had done so, which was untrue. Even after reporting this to reception, only the bedding was changed; the rest of the room was untouched, and rubbish from the previous guest remained in the bathroom bin.
Overall, the front desk and cleaning staff lacked warmth and professionalism, and communication was poor. While not speaking English is understandable, the unwillingness to assist guests is unacceptable for a hotel of this standard. Staff training in customer service would be highly beneficial.
On a cultural note, this is a family-oriented hotel. Visitors from Western countries should be aware that, as Morocco is an Islamic country, some local guests may react with disapproving looks toward certain behaviors or attire.
Amazing hotel 1 of best hotels in agadir and Amazing staffs Amazing room the workers and receptionist people are vert kind imaan is amazing receptionist she is so kind and respected girl may Allah bless her I would definitely recommend this hotel is best view from room
ゲゲストThe location of this hotel is excellent — just a 5–7 minute walk to the beach and about 10 minutes to the marina. The rooms are standard but clean, with most offering pleasant views of the pool and seafront.
Unfortunately, the service and guest experience fall short of expectations for a 4-star hotel. Upon check-in, no information was provided regarding hotel amenities, Wi-Fi access, or room facilities. There was no welcome pack or in-room directory. Wi-Fi details had to be requested separately.
The hotel does not offer room service, which is unusual for its rating. The bathroom in our room had a faulty shower screen, leaving the floor soaked after use. When I requested fresh towels from the front desk, I was met with an unhelpful attitude and told that towels would only be replaced during daily room service. However, on one occasion, our room was not serviced at all — the cleaners claimed they had done so, which was untrue. Even after reporting this to reception, only the bedding was changed; the rest of the room was untouched, and rubbish from the previous guest remained in the bathroom bin.
Overall, the front desk and cleaning staff lacked warmth and professionalism, and communication was poor. While not speaking English is understandable, the unwillingness to assist guests is unacceptable for a hotel of this standard. Staff training in customer service would be highly beneficial.
On a cultural note, this is a family-oriented hotel. Visitors from Western countries should be aware that, as Morocco is an Islamic country, some local guests may react with disapproving looks toward certain behaviors or attire.
ゲゲストWe had a pleasant stay at this hotel, thanks to its convenient location near the beach and cable car station, with plenty of restaurants in the surrounding area.
However, our check-in experience was marred by a lengthy wait. We arrived at 2:40 PM, only to find that our room was not ready. The housekeeping staff requested that we wait for 20 minutes, but when I returned, the room was still unprepared. It wasn't until I complained to the reception at 3:30 PM that they provided us with an alternative room that was already available.
I think before giving the room key to the guest, the reception should do a check first so that the guest doesn't waste time waiting.
ゲゲストHalo, ik heb deze trip geboekt voor mijn ouders die op pensioenleeftijd zijn. Ze hebben ontzettend genoten van de accommodatie en vriendelijkheid van het personeel!
Hartelijk dank voor de goede zorg van het verblijf van mijn ouders!
Baaraka allaahoe feeqoum
Groetjes,
Ustaadh
ゲゲストПрекрасный пляж, но рядом кроме океана и пляжа ничего нет. В номерах есть все необходимое, но уже немного обветшало. Персонал отличный, довольно быстро для Марокко. Завтрак стандартный, только быстро исчезают стаканы и кружки. Отель был заполнен на 90%, но места для уединения достаточно. Рестораны в отели достаточно дорогие, но это хилтон и рядом никуда не выйдешь. Вечером играет живая музыка, можно слушать прям из номера, очень расслабляет.