Overall it was a great experience, the location was gold, very walkable and close to lots of cute cafes, restaurants and Avenida Chapultepec. The bed was really comfortable and the shower pressure was great. I loved that they had a sauna and pool, but the pool was a bit dirty one of the days I was there (though the day prior to that it was clean). The staff was incredibly helpful and the food was ok, thought a bit pricey. The ac worked wonderfully.
I could see myself returning!
GGabrielaMedranoThe hotel is super close to the beach. I had one of those rooms where you can see the beach partially. The bed was good and big. The closet also big. I had balcony. There was no AC at the room but if you leave the AC from the living room ON and the fan ON the fresh air comes to your room too indeed. There is a big security box. The kitchen has cups, plates, silverware, wine opener, big fridge, coffee maker, pans, etc. They give you soap for dishes ONLY if you ask for it. Only one toilet paper in the bathroom.The room can be cleaned ONLY in the 3rd day after you arrived. There is a little room where you can put trash close to the stairs. I really got super annoyed internet could ONLY work in the room. So if you need internet in the balcony, living room or kitchen FORGET IT. As a solo traveler internet was very important to me because I needed to stay connected with people. All my phone data finished in the 2nd day at the beach. This hotel really need to work to fix this internet issue. It is not fun to be there alone with no internet during a super HOT day.
ゲゲストI can’t say enough good things about this place .. It was really modern , some really lovely paintings in the hallways (always a good sign of a special place to stay) my room had windows , in bathroom and bedroom overlooking sun area. It’s always a nice surprise to find extras ,unexpected facilities.. fridge freezer, coffee maker , iron and mini board .. lights galore, extremely comfy bed. Fan and air conditioning! Only one thing I was a bit saddened about, shower took about 10 mins to run hot , such a terrible waste of water. Really friendly helpful staff.. thank you ., hope I get privilege to stay again☺️
匿匿名ユーザーWe upgraded to the Family Suite of three bedrooms, two bathrooms. Every single service person we encountered on the property greeted us with a smile. The grounds are beautifully landscaped. You are right on the ocean. The beach restaurant is excellent and has nightly entertainment with an exceptional vocalist as well as dancers and gymnasts. The on site sit down restaurant had the best gourmet food I have ever had for three meals daily. There is 24 hour room service available as well. The pools were very clean and heated well. The Kids Club had a variety of well thought out and executed activities for all age groups. The kiddie pool was very safe. There was a live Aladdin show while we were there that was so enjoyable for all, then activities after. The daily housekeeping as well as the unit being stocked daily with snacks and beverages was also exceptional.
ゲゲストLa app fue facil de utilizar. Sin embargo llegando al hotel, me dieron una habitación que no correspondía a lo que yo habia reservado, siendo esta mucho mas sencilla. Fui a solicitar una aclaración y el hotel dijo que no tenia informacion por parte de trip.com respecto al tipo de habitación que a mi me se me habia confirmado e incluso mencionaron que el codigo de confirmación era incorrecto. No recomiendo trip.com porque no son claros entre lo que tu reservas y lo que se te entrega