アメリカニューヨーク州で、プールのあるホテル

Nice and beautiful hotel. But there was no bellboy or luggage service. It’s not easy to take especially a lot luggage by our self

私はラガーディア空港へ行く際に、このホテルに何度も宿泊しています。無料シャトルバスはとても便利で、スタッフは皆とてもフレンドリーです。シャトルバスの運転手も荷物を運んでくれます（もちろんチップは期待されています）。シャトルバスは時間通りに運行し、フロントのスタッフは皆とてもフレンドリーで、ほとんどが黒人の方々で、態度もとても良いです。大きなプールとジムを備えた標準的な4つ星ホテルのはずですが、私はいつも急いでいるので、実際には必要ありません。部屋に電子レンジはありませんが、各階に共用の電子レンジがあり、とても便利です。Ctripで提示された料金には朝食が含まれていないため、朝食がどのようなものかはわかりません。また、いつも早朝便で出発するので、朝食が含まれていても食べる時間がありません。

This stay was not what I would call good... It was in fact a poor experience. By this I mean. I arrived at 3.50pm to get checked into a room that I was informed would be ready for check in at 3pm... The room was not ready, and i was told they would try to have it ready in 20-25 mins. I explained that that was not acceptable. I was told I could wait in the lobby area...I again explained that that was not acceptable. Another employee jumped in to say, I could sit in the lobby. Now I am irritated. I explained in more detail that I could not very well change in the lobby, being that I had to change and get to a wedding in Yonkers for 5.30...He then started to challenge me. Started telling me how he didn't like the tone of my voice. I then dismissed him and suggested he move away and let me deal with the situation with the desk clerk...who by the way was VERY, VERY, helpful, and whom I had no issues with, because she was doing everything she could to accommodate. The real problem was with the cleaning crew and their supervisor , who kept telling her the wrong things. I even offered for them to allow me to change, and then they could have the room to complete getting it ready. They told her to tell me that it wasn't protocol for me to do that. To which I responded that it wasn't protocol to not have the room ready. At this time the desk associate, Aaliyah, who as I said was very helpful, and who I had NO ISSUES with, and she knew that, suggested that I would be reimbursed 50% for all the stress that I encountered, and gave me the room key to allow me and my wife to change and be on our way. This is where I say common sense made more sense than ”protocol”. So my review will be....Great job handling a difficult situation by the desk associate, Aaliyah... Poor job by the room ready crew. And a terrible job by the associate who decided to challenge me in what was a difficult situation, instead of finding a way to help. 5 STARS for Aaliyah 1 STAR for Cleaning Crew (-0) for associate.

ロングアイランドに戻るのはとても幸せです。ロングアイランドの環境は快適で快適です。ホテルの環境は静かで清潔で快適で、駐車場は無料です。フロントデスクのサービスも良いです。ベッドは少し柔らかいですが、アメリカのベッドは硬すぎません。室内のエアコンはあまり調整が行き届いておらず、少し寒いです。 短所:トイレのライトと排気ファンが接続されており、オンになると騒音が非常に大きい。 私たちは運転しました、ホテルの入り口は見逃しがちです、そして、私たちは隣の未知の建物に運転した後、ホテルに戻るたびに。

立地は抜群で、ホテルのすぐ下にはリンカーン・センター内のジュリアード音楽院があります。マンハッタンのミッドタウンへもアクセスしやすく、周辺環境も充実しています。ただ、ホテルの設備はやや古さを感じます。また、ホテルの廊下のデザインは、集合体恐怖症の方には少し不快に感じるかもしれません。

ホテルのフロントでは、部屋の清掃中のためチェックインまで少しお待ちください。清掃が完了したら連絡するとのことでした。しかし結局、1時間経っても連絡はなく、フロントに聞いてみると、滝からそれほど遠くなく、裏口から歩いて行ける距離だったと言われました。短い滞在。お部屋からは滝が見えますが、基本的には見えません。高価なお部屋タイプを予約する必要はありません。

Great location, good restaurant, and comfortable beds.  The location inside Saratoga Springs Park is very nice.  The hotel is older and it definitely shows.  We booked a Deluxe King which was large and had a walk in closet.  The bathroom was small though and the room was not very well cleaned.

前評判の悪さでハードルが下がっていたこともあり、全体的に「なんだ、思ったよりいいじゃん」という感じでした。 確かにお湯が出ないシャワーとか鍵がかからないトイレとか混じってるけど、値段も合わせて、まあ古い寮にでも泊まったらこんなもんかなと。ただ掃除が豪快で朝はオキシ臭がすごい。 トイレシャワーが共用なのも、チェックイン時にリゾート料がキャッシュで必要なのも全部記載してあるし、部屋に無いとか理由なく金取られたとかで文句言ってる人は単に読んでないだけ。グレード上げればトイレシャワーついてる部屋だってあるよ。それでも安いし。 チェックインや荷物預かりについてフレキシブルに対応してもらえて、大変助かりました。 客の民度は100パーギャンブルと思いますが、私は静かで穏やかなクリスマスが過ごせました。

Visited the hotel for our family reunion. Have visited in the past. Starting with the good. Cindy was the best. We were going to arrive a day early. Cindy was very helpful and ensured the we could adjust our reservation and arrive a day early and keep the same room. Very happy with Cindy and her ability to assist. The breakfasts were good, clean and well stocked. Now for the not so good. We were told room service would take place after 3 days. After our 4th evening we asked room services when our room would be done. They informed us we were on the list for the following day. We were given two towels. Next day, no room service. We again asked room service staff when our room would be serviced. They said they do the rooms once a week. Maybe a lack of communication. We did get fresh towels later in the day. The area in front of the hotel had tables and chairs to relax and meet. The bases of the tables contained cement. The cement was breaking up and bits of cement and dust was everywhere. It was never swept away the entire time we were there. My family had finished breakfast and we wanted to chat with the manager about some of the issues we were experiencing in the hotel. When we asked the receptionist we were told we could chat with him “if he had time”. We waited for more than 30 minutes in the dining area and he never came to us. We had used the same hotel in the past for family reunions but the place seems to have been going downhill.

霧の乙女号の乗船場からとても近く、周辺にはたくさんの飲食店があります。チェックイン時には滝が見える部屋は満室でしたが、案内された部屋からは花火がきれいに見えました。部屋はかなり広く、一泊するには十分でした。入り口の荷物カートは自分で押さないといけないので、サービスというほどではありませんが、便利です。