I really like the location and staff! The rooms are big enough with a very comfortable bed. There is a wings restaurant on site which has nice food. It is near the casino. I enjoyed my stay here
Do not forget to pack some swimsuits like we did! The kids were so mesmerized by the slide. Also needed kettle for my baby's milk and they accommodated it. Grateful for the comfortable stay.🌹
ゲゲストThis was our first time staying at Americana and we are very pleased with the experience. We drove 3 hours from northern Ontario and it was worth it! We went with another family for New Year's Eve and our children had such a wonderful time. We ordered room service, went to the waterpark several times, played in the arcade and our kids had so much fun. We are planning to come back next year!
ゲゲストWhen it's sounds like Radisson Blu, people may think of a 4-star hotel, but my experience with Radisson Blu was not so amused. The miscommunication started since we checked in. On Trip.com, it said we can have a buffet style breakfast with $25 per person, but upon asking them, they said it's a la carte and have to pay at the restaurant. There was no buffet available. They asked me to send an e-mail to confirm is the information about the breakfast is accurate as it mentioned in trip.com sadly no one responded to my e-mail until the hours of breakfast ( 8- 11 am ) and we had not breakfast in the morning.
The room is okay. It is not as exciting as it sounds like Radisson Blu. I had experience staying in Radisson blu in other countries, but the room quality they had there is not even as comparable with Radisson blu toronto downtown. The room in Radisson blu toronto downtown is like the same as some random hotel. The coffee machine was really dirty. When we complained at the front desk, they did not send any replacement. Another thing is that no dental kits were provided as it should provide in all 4 star hotels. Upon requesting at the front desk, they send us dental kits like an hour later.
While checking out the front desk lady, she was a trainee. I showed him the picture of the dirty coffee machine and explained our dissatisfaction. She said she couldn't do any compensation since the room was pre-paid. In return she offered me some bottle of water for our trip 😄. I mean, I don't need a water bottle as compensation. Then she offered me that the parking would be on the house. Now, I am waiting for the return of my $100 security deposit.
Apart from that the location of the hotel is very cool and convenient. Just in the herat of downtown. The CN tower was visible just from the window of our room.
Considering everything it does not meet the standard of a 4-star hotel.
PPriscilla CroixThis is a really cute hotel in a more residential neighborhood. The building itself is very well designed and decorated. It holds historic value and can be rented for parties and weddings. There is no restaurant on site except for the bar and room service. If you walk about 20 minutes you will be able to find food. We had the room service breakfast which was honestly mediocre and not worth the price, but at the same time it was nice to eat breakfast in bed. They upgraded our room which was also a pleasant surprise and were able to give us a late check out and hod our bags until 5 pm.