コスタリカアラフエラ州で、スパのあるホテル

My family and I arrived at Casa Del Rio on November 26.  We spent 2 nights here.  We are a party of 6 and booked three rooms under two separate reservations.  My reservation was through Trip.com and confirmed on Nov 19.   This boutique hotel sprawls across a large, beautifully maintained property. The individual cabana-type rooms are spread out across the property.  So, when I booked my reservation, I requested that my room be as close as possible to my family’s two rooms. I also messaged the property on WhatsApp and requested that my room be adjacent to, or as close as possible to, my family’s rooms. On Nov 20, I received a message: «If the rooms are the same category, we can try to accommodate you. I replied, «Yes, all three rooms are the same category (a king bed and twin)». I also received an email from the hotel (hotelboutiqueca.4rr68r2bkw630rt@service.trip.com) and sent the same request for our three rooms to be adjacent to each other.  When we arrived, two rooms on the same reservation were adjacent to each other, but my room was far away in a completely different location. I asked for assistance to modify this, and the receptionist told me «not possible ».  She asked to see the emails to confirm that  I had sent requests, but she did not attempt to assist.  She could have asked for assistance by checking with her superior, but she did nothing.  This was poor service. The refusal to make any effort to assist was blatant and hugely disappointing. The evenings were pouring rain, and we hoped to gather as a family, but we didn’t because we were located so far apart.  Aside from this one issue, the boutique hotel is lovely. The rooms are huge and spacious, tastefully decorated with a light color palette, and feature extremely comfortable beds with very nice bedding (making for a fantastic night’s rest after an active hiking day in Fortuna). The rooms had a spacious bathroom with a large walk-in shower, a large-screen television, a good-sized closet, a safe, and an attached balcony.  The entire room was immaculately clean.   The entire Boutique Hotel is beautifully maintained and feels very secure (gates and a large wall surround the property).  However, I didn’t see a security guard at night.  The property needs a little more lighting on its walking paths for those walking to the pool, spa, or restaurant, or meeting family/friends after 6pm (it’s very dark). The pool was enjoyed by our 13, 17, and 18-year-olds.  The other three adults enjoyed massages at the hotel spa (at least I did - Michelle was great. Be sure to request a therapeutic, gentle massage).   The breakfast (included with the room) was absolutely delicious and very filling. We opted for the local-style breakfast (3 options: American, breakfast sandwich, or local). We were served fresh juice & fruit, warm/freshly baked pastries, a delicious main course (eggs, rice and beans, sausage, plantain, etc.), followed by coffee and tea.  Everything was scrumptious.  The restaurant had a lovely ambiance, was impeccably clean, and offered gracious, kind, and attentive service.  It would be nice if this property included access to a washer and dryer because, in the rainforest, clothing becomes damp… it would be lovely to be able to clean or at least dry some clothing quickly.  Undeniably, this is a relaxing, extremely comfortable, immaculately clean, safe, and beautiful Boutique hotel. It doesn’t have direct access to hot springs (a must-do in Fortuna), but this hotel offers lovely, high-quality accommodations. It’s suitable for families and groups  (if/when they accommodate adjacent rooms) and honeymooners.   If you have a special request, then call ahead and speak with someone on the property and confirm before you arrive. With the exception of the first staff member I encountered on the property, every other member of the hotel staff was welcoming, kind, gracious, and very helpful.

Very nice and beautiful hotel, built with high-quality materials and a great design. However, my biggest disappointment was that a 5-star hotel did not provide complimentary water in the room, instead selling it for $4.50 per bottle. This is especially surprising in Costa Rica, considering that the room costs over $1000 per night. It feels quite disappointing and even greedy that they are unwilling to meet basic international standards of service. In my opinion, the management should take inspiration from hotels in Asia and the Middle East, where guest service is often much more thoughtful and complete. I felt that instead of providing small essentials as part of the service, they were trying to charge extra for everything, which negatively affected the overall experience.

Excellent pools, clean, good food, good view of volcano. Breakfast could be a bit more varied and fresher

美しいホテルを見つけるために到着しました 熱帯の鳥が生息する最も美しい葉が生い茂る環境。敷地は楽園でした。毎朝、さまざまな鳥種の歌がセレナーデに迎えられました。レストランは、誰にでもお勧めする素晴らしいイタリアンレストランでした。スタッフはいつも笑顔で喜んで助けてくれました。

We had a wonderful experience with Casa Luna! The hotel property is beautiful with an amazing garden. Room was clean and well maintained. Breakfast was delicious! The hotel staff are very nice and ready to help. One night we were walking in the garden, we ran into a hotel security, Dimas (hope I got the name right). We asked about animals. Dimas right away gave us a tour and showed us so many animals! We saw sloth, snake, frogs (including the green one), alligator, fresh water crab...all in the hotel garden!!! The garden is a paradise. Inside the hotel property, all we could hear was the sounds of insects, frogs, birds... We are so happy that we stayed at Casa Luna!

写真に示されているような部屋を予約したと思いますが、代わりに最悪の部屋を与えられます。彼らは誤解を招く写真を使用し、あなたがそれを質問するとき、彼らはあなたがアップグレードする必要があるとあなたに言う。 手間を避けるために、私はもともと予約したと思っていた部屋を手に入れるために追加料金を支払うことになりました。特にこれが私の最初の停留所であり、悪いメモで旅行を始めたくなかったので。 Trip.comに連絡した後、彼らは私に補償しました。 エレベーターも援助もありませんので、階段を上り下りするときは荷物を運ぶ必要があります。

The staff were all great, especially all the restaurant staff. I especially appreciated the hotel making special arrangements to celebrate my birthday. However, some of the shortfalls included the very slow and inconsistent WIFI at our building (500), the bathroom door couldn’t be kept closed, and the in room jacuzzi never got hot. But on the positive note, the in room AC was very good, the room, bathroom and shower were spacious and had hot water. P.S. I was underwhelmed by my undercooked tomahawk during dinner.

The staff was exceptional.The staff went above and beyond. They gave us a complimentary dinner.

フライトが遅れましたが、彼らは私を中に入れてくれるのを待って、すぐに私の部屋に案内してくれました。広とした庭とプールの美しい景色、シャワーで快適なベッドは完璧でした。 レセプションの女性は素敵で、私の朝食を用意し、私の好みに合わせて調整しました 空港に近い場所が必要な場合は、このホテルを完全にお勧めしますが、美しい庭園では、約8分先にあり、何かを忘れたら同じ距離に大きなショッピングモールもあります

Todo el personal fue muy amable, desde la llegada estuvieron dispuestos a ayudar y hacer de nuestra estadia la mejor. El desyuno muy delicioso y las piscina expectaculares. Queriamos ir a relajarnos y lo logramos.