コスタリカエレディアで、スパのあるホテル

We were prepared when booking this hotel from existing reviews by others. What happened turns out disappointing. The room on 2000 series on second floor seems an old unit, no shower floor towel, bath tub a bit old but functional, no fridge and so on. We were prepared for all that considering the price and location. At bed time, we found two bugs on bed linen but dusted them off. It's tropical atmosphere, what one expect! The next morning after breakfast, however, I found a few more on my bed. I pulled out a one of my credit card and killed a few. When pulled up my bed cover further, more showed up ...... See the bug in the video clip. I called front desk who sent a room services personnel to look at it. The personnel seems surprised to see the bugs as well. The front desk lady was nice and quick to act and changed my room to the room on 6000 series and okay with us. I requested to talk to their manager. Once back in late afternoon that day, I approached frondesk rep who went to backroom to fetch for the manager. The manager showed up in a while and apologized lightly, and started to push back by saying it's tropical weather here,bugs are normal, and many more. I told him that the room is infested too bad and need a thoughrou cleaning to eradicate the infestation. The manage then went on to explaining the same. I feel disappointed. For this hotel, I do not recommend this hotel until they do a good job. Or if you do like us, not exactly though, do make sure to ask the right question to avoid such a room. Good luck next time.

ここで 8 泊 5 つ星の体験をし、ゴルフ コースと山々を見渡す美しい部屋を満喫しました。ルーム サービスは格別で、特にケサディーヤとパスタ料理がおいしかったです。プールは最高で、混んでいても十分なスペースがありました。スパは行く価値がありました (ローラに尋ねてください)。彼女は最高です! 5 階のマリアのハウスキーピングは素晴らしかったです。私のお気に入りのベルマンはカルロスという男性でした。誰もがとてもフレンドリーで、チェックアウトやチェックイン時に問題があったときは、カレブ、ジャケリン、ジャニーナの優れたカスタマー サポート チームがすぐに解決してくれました。全員が申し分のないサービスを提供してくれました。

Very nice hotel with a casino inside Good breakfast buffet but I paid 12 dollars for a triple espresso Room was ok nothing special but big and clean

夜遅く到着したときに不便なレビューを見て心配しましたが、到着したときに管理者がいました。とてもフレンドリーで良かった。内部の設備もとても清潔で便利でした。