イギリスレンフルーシャーで、スパのあるホテル

Hi, the location was great, with nice views of the hills and sunset as is the spa option and its proximity to the airport.  Lovely to have a sauna after a flight.  The outward journey the staff were very friendly and kind and went out of their way to help. However the request for a room near the lift was not honoured and it was up and down to get to the room - a bit of a maze.  On the return journey the staff didn't even look up as I left my key - no friendliness at all - that seemed a missed opportunity.    No one asked if we wanted to book breakfast and I found it hard to find information online or in the room about the cost of paying for breakfast.  The rooms themselves were in need of refurbishment.  Paint missing, a tile taped up with gaffer tape and very hot even with the heating off.    Hope this feedback helps

Beautiful hotel, spotless. The spa was absolutely amazing. The only down side was 2 of the bars were closed, seeminley due to staffing issues, we had been looking forward to trying them. The only place to eat was the a la carte restaurant but the food and staff were absolutely lovely. Also the spa staff were fantastic, thank you, will definitely be back.