「Ottima struttura per alloggiare nel mezzo al paesaggio della Val D’Orcia. Montalcino si trova in alto ed ha una bella vista. Molto rilassante. Ottimo servizio sia alla reception che al ristorante per cena e colazione. Suite pulita dotata di tutto il necessario per un alloggio confortevole, è disponibile anche la cucina per cucinare. Abbiamo cenato presso il ristorante della struttura, servizio impeccabile, piatti ricercati, l’unica cosa è il menù. Abbiamo mangiato tutto ma abbiamo trovato un’eccessiva acidità nei piatti. Pensiamo che possa essere utile per bilanciare il gusto dei piatti ma senza eccedere. Quasi tutti i piatti erano molto acidi, se si tratta di un gusto che non piace, il cliente potrebbe non riuscire a mangiare niente. Il mio consiglio è: su 7 portate magari inserire un paio di piatti con questo gusto e altri con gusti diversi」
「Good walking distance from the historical San Gimignano sites. The room was always clean and the staffs were very friendly. The iconic towers are visible from the hotel pool side.」
ゲゲストI booked total 14 days for a same room, I just request make up room services 2 times only, that why my room face tissue and toilet tissue use finished, so I ask for more 2 boxes face tissue and 2 rolls toilet tissue, but a male room service staff don’t give and say need exchange one box face tissues for one roll toilet tissue and then I walk in complain this case with reception female staff, finally she give me back 2 rolls toilet tissue, but her attitude so bad sit say me wrong use words describe toilet tissue only, may I ask all room customer if case like this make sense or not?
Original I gave them full mark comment for this hotel, now I trade back my original comment and give them lower mark comment first until after 2 days when I leave this hotel and they do back good attitude and improve for their service and then I will give back them good comments!
I am very easy handle person just say actually things only!
ゲゲストThe best hotel we have stayed at.
Its quiet luxury in terms of service - the hotel staff at all levels are down to earth and treat everyone equally and kindly and their service does leave you wanting for anything.
It was worth every dollar.
Paul, their head concierge, is beyond exceptional. Provided a lot of help with day trips and recommendations that we took and loved. They even helped with a car rental that was dropped and picked up at the hotel. And Paul also came and picked us up when the taxis were on strike for a night (so kind).
The rooms are immaculate and extremely clean. They are beautifully decorated and spacious.
The library is a cozy place to eat breakfast and read or have a quiet moment to yourself. and the grounds are beautifully kept.
We also went during their shoulder season so it was quieter - not sure what summer might be like there
I hope to definitely go back there.
ゲゲストDas Hotel ist wunderschön - modern aber nicht unpersönlich - das Personal sehr freundlich und versucht alles hinzubekommen, wenn etwas nicht geklappt hat. Bei uns hat Trip.com die Buchung nicht übermittelt- das Hotel ausgebucht! Unzählige Telefonate später wurde umgehend eine Lösung gesucht und gefunden - perfekt!
Das Essen im Restaurant hervorragend - teuer - aber absolut der Qualität angemessen! Wir kommen definitiv wieder