TTheBlackPearl部屋は広として設備が整っており、プールを見下ろし、海に面した美しい景色を眺めることができます。私たちは特にスパエリアで時間を過ごすのを楽しみ、毎朝の朝食は新鮮で美味しかったです。場所は、Kotor Old Townまで40-minute歩いているところです。途中の美しい海岸の景色が楽しい散歩をしてくれたので、私たちはまったく気にしませんでした。
しかし、私たちの経験から損なわれた1つの側面は、スタッフのおもてなしの矛盾でした。何人かのチームメンバーは親切で親切で親切でしたが、最初のチェックイン経験は残念でした。私たちをチェックインしたスタッフは不親切だと感じました。もう一つの交流は「あなたが支払うものを手に入れます」という突然のコメントを含みました。
同様のフィードバックが他のレビューに表示されることを考えると、すべてのゲストに一貫して歓迎され尊敬される経験を確保するために、カスタマーサービストレーニングを強化する価値があるかもしれません。より一貫したサービスで、これは簡単に目立つ滞在になる可能性があります。
QQlobThe only positive aspect of this hotel is the view. Swimming in the sea is not advisable unless you have a very strong immune system, as the city's sewage is discharged just 100 meters away.
Most staff, except for the friendly front desk team and the two Black ladies at breakfast who were very lovely, were extremely rude. Interactions often felt tense and could escalate for no reason.
Asking questions or making reasonable comments was met with hostility. For instance, we asked about guests reserving pool chairs at 9 a.m. and not using them until the afternoon, which happened frequently. The pool waiter rudely stated that guests can ”do whatever they want” and refused to address the issue. How is this even acceptable at a place where the number of seats is very limited? Every luxury hotel has a policy against such practice...
As others have mentioned, staff treat guests inconsistently. We followed a couple into the restaurant who was warmly greeted by the manager, but when we passed by and said hello, we received only a cold stare without a smile.The staff's behavior falls far short of 5-star hotel standards.
OOlga G..We stayed at this wonderful hotel for three nights and were thoroughly pleased. The room was small but clean and modern, equipped with everything we needed, and featured a balcony. The pool was simply fantastic—we couldn't stop admiring the beautiful view of the bay. We also want to highlight the cuisine; we really enjoyed the various pasta dishes, but the chicken risotto was an absolute favorite—we simply loved it! It was incredibly delicious. And, of course, the warmth and hospitality of the owner and all the staff will stay with us forever. The owner—a wonderful, kind, and attentive woman—personally walked us to our room, explained everything, and arranged a parking spot for our car. We will definitely return! Thank you for the wonderful experience!
JJobi TOur stay at Royal Blue Resort and Residences in Kavac was enjoyable! The check-in was smooth, the room was comfortable, and the food at the restaurant was delicious, even with a limited menu. The only downside was the small toilet in our room type, but it didn’t overshadow an otherwise pleasant experience. We’d still consider staying here again!
İİlkerEverything was very good. The staff are very friendly and polite. Cleanliness was excellent. My wife and I chose it for our honeymoon holiday and if we come to Montenegro again, this will definitely be the place we will prefer. Also thank you very much for the welcome gifts.
ゲゲストНовый красивый отель известной сети. Обожаем эту сеть отелей, сервис на высоком уровне, хорошее отношение персонала, чисто, уютно, вкусная еда как на завтрак, так и по меню, красивый вид, свой песчаный пляж, шикарный бассейн. Номер большой, красивый, много удобств, комнатных и ванных принадлежностей, красивая терраса с теплым полом. Спасибо за теплый прием! Обязательно вернемся!
ゲゲストПревосходный отель. Небольшой и уютный. Потрясающий вид на залив, каждый день можно наблюдать как заходят лайнеры. Завтраки отличные. Удобные кровати. Персонал гостеприимный.