トルコメルスィン県で、スパのあるホテル

My experience at Noax Hotel in Mersin was very poor due to a serious incident that does not meet the standards of a five-star hotel. On April 24, I left the hotel at 6:00 PM for dinner and returned at 9:30 PM. Upon entering my room, I was shocked to find one person inside the room and another person in the bathroom. When I asked why they were there, they informed me that they were new guests who had just been assigned the room, despite clearly noticing that there were bags and clothes inside, indicating that the room was already occupied. According to their account, they had contacted the front desk to report that the room was not vacant. Nevertheless, the reception sent a bellboy to the room, who proceeded to collect all my personal belongings, including my clothes and luggage, and moved them to the hotel lobby without my knowledge or consent. I immediately went to the reception desk to inquire about why my belongings had been removed and why other guests had been assigned my room. The staff apologized and claimed it was a “mistake.” The duty manager also came and offered a verbal apology. However, what happened goes far beyond a simple administrative error. It constitutes a serious breach of privacy and a significant failure in professional conduct, especially considering that my belongings were handled in a careless and disrespectful manner, and that sensitive personal items, including my personal computer and documents, were in the room. This incident negatively affected my mood and caused discomfort throughout my entire stay. Despite my request for a formal written apology explaining the incident, none was provided, with the justification that it was merely a mistake and that my belongings had not been stolen. Based on the above, my evaluation of this stay is very poor. What occurred represents a serious professional failure that does not align with the standards expected from a hotel of this category.

場所は素晴らしく、清潔で新しいものでした。他のホテルに比べてちょっと高価でした。しかし、施設と親切なスタッフがそれを補います

The room floor was not very clean 😕 — when walking barefoot my feet became dirty from the dust. Also, there was a small design flaw in the bathroom floor and the décor felt a bit uncomfortable. On the bright side 🌞, the hotel itself is beautiful, the staff were super friendly 😊, and the view was absolutely stunning 🌊🌴.

The hotel was in a good location. The room was big and comfortable. But at mealtimes we were always rushed. Staff would take away your plate etc whilst other people were still eating. Not good manners. We were told once you have 30 minutes to finish your drink! My friend had a steak so asked for a steak knife. No steak knives in restaurant so had to cut it with ordinary knife. My friend had his own restaurant in UK and was not impressed.

Good place to stay for the price, however Turkey işte become expensive to stay now days

悪くない、とても便利、この小さな場所で良いホテル 設備:はい 衛生:良い 環境:良い サービス:とても良い 駐車場を手伝うことができます、人はとても熱心です、朝食は悪くありません

ここの環境はエレガントで静かで、内部の設備や設備は非常に充実しており、日常生活やオフィスのニーズをうまく満たすことができます。全体的なスタイルはオンラインで、サービスも非常に標準的です。出張でも休暇でも、非常に心配のない選択です。ジムは利用できません。客室は全部で3階建てで、階段があります。

とても美しいホテル、熱心なスタッフ、毎日のキッチンの掃除は素晴らしいです、私の誕生日は滞在中にとても美しいです、部屋は花、果物、ケーキで飾られています、予想外にスタッフの温かい賞賛に感謝します

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