「Great place to go to get out of the smoke. The air inside is perfectly clean. Not a cigarette to be seen. It’s maintained at a very high level with great attention to detail. Very good buffet. All around great experience. Best in Biloxi in my opinion.」
ゲゲストI booked my stay at IP Resort Casino through trip.com and it was the first time I had used this site. I got a fantastic price for my stay but was a little nervous that it was too good to be true. I needed to change my reservation to check in a day later than originally planned. Was super easy to do. Once I got to the IP to check in at the mobile kiosk, I got a message stating ”reservation date mismatch”. No worries, go to the front desk. The lady at the desk states that they don't have my reservation. They showed my original check in date of July 8th, but I was put as a ”now show”. I informed her that I had changed my reservation to check in on July 9th. Showed confirmation email, etc., nope they don't have a reservation for me. She gets the manager La Sara who tells me same info. Basically, the whole thing is out of their hands and I need to contact trip.com. Now, by this time I am so frustrated. Mainly because we had multiple people in our group who had also booked through trip.com and changed check in dates and had already checked in with no problem.
Well, long story short- I get with trip.com, they call hotel and iron out the issue. Turns out that the error was on the trip.com side when I changed my reservation they never notified the hotel. Thankfully there were rooms still available and they were able to check me in. Trip.com went out of their way to make it right, and so did La Sara. This woman was fantastic and SO helpful. She helped turn what could've been a horrible experience into a great stay. She and I ended up chatting for a while afterwards and ended up we had a lot in common. Kudos to La Sara and trip.com's customer service for making everything turn out fantastically.
TTexas TravelerGreat place to go to get out of the smoke. The air inside is perfectly clean. Not a cigarette to be seen. It’s maintained at a very high level with great attention to detail. Very good buffet. All around great experience. Best in Biloxi in my opinion.
AAngela FloraIf you're seeing a show, this is the best choice for an overnight or weekend stay! There's so many food choices. The pool area is so nice. Really enjoyed my stay and the concert!!