My family thoroughly enjoyed our stay at Hilton Garden Inn Xian Bell Tower. There was a slight delay in checking our room on the first day as there were quite a number of quests checking in simultaneously. The front desk staff was apologetic but polite and did their best to arrange the logistics in an efficient and orderly manner. We had some complementary drinks and cookies while waiting for the room to be ready.
The highlights of our stays were definitely the breakfasts which had a variety of Western and Chinese cuisine. The kitchen staff are extremely friendly (Special mentions to Lucky and a couple of her colleagues - sorry for not remembering their name) who went the extra mile to serve us freshly cooked delicacies everyday. They even gave my daughter local souvenirs as a welcome gesture.
The hotel location is centrally convenient and walking distance to the famous Bell and Drum Towers which were surrounded by cafes and restaurants.
Amenities are great from gyms and laundry rooms to the automatic toilet with heater function which is most welcome in winter time!
Room cleanliness is well maintained by housekeeping who is prompt and accommodative with additional requests, e.g. extra mineral waters and cloth hangers.
The only minus side is the room wifi which has limited connectivity intermittently on our mobile phones. Oddly this is the same issue we faced when we stayed at a different hotel in Xian.
All in all, a pleasant stay in a Hilton standard hotel. Highly recommended for tourists visiting this ancient and beautiful city.
PpltangHotel is located in a good location, just 5mins walk from Bell Tower and Metro station.
Central heating during winter. Aircon cant be turned on. Windows can be opened for ventilation and some cool wind.
Great service from the staffs.
Breakfast spread is little but sufficient.
Family room design is cute. Suitable with family with kids.
Didi location is a little tough as the hotel doesnt have a driveway and we get alighted at different places though using same address.