Excellent location and facilities. Convenient shuttle service and inclusive breakfast.
This is the cleanest Hampton by Hilton I have so far stayed at!
One thing to consider in lactose and gluten free options for a breakfast, other than that, I have absolutely enjoyed my stay and will be back again and again!
Amazing Stay with Fantastic Hot Springs and Waterslides!
We had an incredible time at this beautiful hotel! The hot springs were a true highlight—relaxing and rejuvenating, with breathtaking views. The waterslides added a fun and adventurous twist to our stay. The property itself is stunning and well-maintained, with a serene and inviting atmosphere.
The only downside was the lack of dryers anywhere on the property, which meant we had to take some damp clothes with us on the plane. However, this was a minor inconvenience compared to the overall experience.
We would absolutely stay here again and highly recommend it to our friends. If you’re looking for a relaxing getaway with unique amenities, this place is a fantastic choice!
Sehr freundlicher und unkomplizierter Empfang. Das Hotel liegt sehr gut an einer Mall und am Flughafen. Toll fand ich die kostenlose Möglichkeit zum Waschen. Leider war der kostenlose Shuttle zum Flughafen um 10 Minuten verspätet, was zwar noch vertretbar ist, aber bei dem sehr teuren Übernachtungspreis einfach nicht passieren darf.
We found the shuttle from the airport to the hotel quite easily :) Once at the hotel, check-in was seamless and the staff were kind. The room was spacious and clean. We found the restaurant downstairs to have really delicious food (our supper and next day day breakfast buffet were amazing). We would highly recommend this hotel to other travellers!
Room was fine but nothing special and not very well sound proof
Smoking zone is outside the hotel so you have to walk a lot
Pools are great but lots of kids
Service can be improved a lot (lots of mistakes)
Breakfast buffet is awesome and very various
GGAPONVery nice and beautiful hotel, built with high-quality materials and a great design. However, my biggest disappointment was that a 5-star hotel did not provide complimentary water in the room, instead selling it for $4.50 per bottle. This is especially surprising in Costa Rica, considering that the room costs over $1000 per night.
It feels quite disappointing and even greedy that they are unwilling to meet basic international standards of service. In my opinion, the management should take inspiration from hotels in Asia and the Middle East, where guest service is often much more thoughtful and complete.
I felt that instead of providing small essentials as part of the service, they were trying to charge extra for everything, which negatively affected the overall experience.