I knew parking on site was limited but can gain access to public parking only £6 overnight or £10 if parked directly outside the hotel. Just cross over the small bridge, very pretty at night time when lit up. Staff are very helpful and patient. Will like to return to this hotel.
Booked a stay at the jockey club rooms and also bought tickets at the races.
Parked and left our car at the jockey club rooms car park and caught the shuttle bus to the race course. Returned after our lovely day at the races and checked in. We had a beautiful room overlooking the gardens. The rooms have nice furnishings, very classy. The bathroom was huge. With a large bath with shower and a separate shower and double sinks and huge mirror. Loads of hot water and strong water pressure. Breakfast a very classy affair too. Served in a lovely room. Lots of continental choices and cooked menu. We had yoghurt, fruit compote and granola, juice, toast, pastries, omelette, and smoked haddock. I love the place, its so full of history. I need to go again as i didnt have enough time to take it all in. Can’t wait.
Quite a wacky, quirky hotel- which we love! The main hotel is unique and fab, but the rooms are tired and outdated and could be cleaned to a higher standard. The tap water is not drinkable, so more drinking water also needs to be provided and accessible in double and twin rooms- one bottle for two people is not enough. When phoning reception to request two bottles of water, we were still only given one and the empty bottle we had was also weirdly and awkwardly requested and collected at our door first, before we were allowed more water, which was then bought separately and left outside the room? Just a little odd when they have to provide drinking water. A great location hotel though and we actually love the extravagant, crazy style of the main hotel and have been back 3 times and would stay again when in the area for work. You have to see it to believe it!
1. The water pressure in shower was very bad and it took long time before it got hot.
2. The service during breakfast was not good, to long time before cleaning tables.
A very foggy cold night after a busy day it was nice to be welcomed by a friendly and informative receptionist. One nights stay room with small balcony overlooking the golf course and an incredible heater. Water pressure in shower is low but water hot
The rooms feel they would benefit from being updated a few ******* . *TV remote didn't turn TV off had to get up and pop hand behind set and turn off at socket. **The hair on the bath definitely not mine! **No obvious hairdryer. ***Room Service called twice extn not answered went via reception transferred to the bar salmon cream cheese on brown ordered arrived quickly unfortunately on white bread. Pink G&T delicious. Breakfast. Warm welcome and explanation offered from team. Great variety and the hot food was hot. **** The team brief at the bar perhaps could have been carried out elsewhere. Checkout painless.