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Complaint about the cleanliness of my room at B&B Hotel I would like to make a complaint regarding the cleanliness and housekeeping standards of my room at your B&B Hotel. After the room had supposedly been cleaned, I noticed that the bed linen had not been changed. There were still visible stains on the bed sheet, and I also found several hairs on the bed. This gave me the clear impression that the bedding had not been replaced before my stay, which is unacceptable and raises serious concerns about hygiene. From what I could see, the only cleaning that had been done was vacuuming the floor, cleaning the sink, and wiping the table. However, the most important part of preparing the room for a new guest – providing clean, freshly changed bed linen – was not done. I have attached photos showing the stains on the bed sheet and the hairs left on the bedding. These clearly demonstrate the poor standard of cleanliness in the room. I am very disappointed with this experience, as it does not meet the level of cleanliness and hygiene that guests should reasonably expect from a hotel. I would appreciate an explanation as to why the bed linen was not changed and would like this matter to be investigated and resolved appropriately. I look forward to your response.

Good size room, could do more with maintenance of place, especially with the cleaning of the room, nice breakfast, like the bar area as well, nice selection of drinks, good swimming pool and sauna. Great location no far from the city centre. This place with a modern decoration and cleanliness can go up to a 5 star. Lovely staff, always ready to help you to get what you need. Definitely will be back again and will bring my kids too.

The Orwell Hotel is one of the best hotels I have stayed in. Forget the chrome and glass modern hotels, The Orwell has amazing victorian charm. Lovely rooms, very clean and the most amazing staff.

Experience a charming stay @Jockey club rooms, Newmarket (near Cambridge, UK) A truly traditional and sophisticated stay at the Jockey Club Rooms. Our deluxe room overlooked the beautifully kept gardens, and the interiors — especially the Colefax & Fowler fabrics — felt timeless and elegant. The bathroom was enormous, almost larger than the bedroom, and the whole property is filled with classic equestrian art and heritage charm. We enjoyed champagne in the private members’ bar, a rare privilege for overnight guests, and breakfast was exceptional — from eggs Benedict to eggs Royal, kippers, pancakes and more, all served in a grand dining room. Easily the best hotel breakfast I’ve had. The atmosphere is old‑world English tradition at surprisingly accessible prices, with free parking and a perfect High Street location. Ideal for visiting Cambridge or Suffolk — and we loved being able to stroll to Thai Kitchen for dinner. Highly recommended for anyone seeking comfort, history, and understated luxury - all for the price of a room in the Premier inn!

I stayed here i enjoyed this stay. I did boil the ketrle.and that just before leaving . Dr otteker i added as the water cam be dubiiois .the demand for this water is high so i add a cleaner and i passed the water via a brita style filter . Its nice for comlan. The riom is cold fpr.me this is super i need cold as heat can might may be bad news? So thr electruc stpped Hmm Then it seems the kettle was not on a trip circuit tp syop a nlown fuse in the plug of thr ketyel it been a notmality to have a kettel over flow. I diid not shower as i found the amount of wayer is difficult to.keep many areas as this in constant sypply I neede dot be hydrated if i wash that does not happen ..and i spebt two.days readdresi g g this need .. Advjce tp all hotels.os hav3 a ketgle.with glass hwrer the customer sees the water is dirty or clean..it.is.a.beyyer sytem.not.rto be too.well.its water . ?

This is the second time we have stayed here and the location is beautiful. Unfortunately the service in the restaurant was very slow and the young staff members seem to be more interested in chatting around the bar area. My wife was keen to use the spa facilities included in the price but the sauna was closed, the steam room and jacuzzi were full, as was the pool. Not as good as the first time we stayed 16 months ago, which was disappointing, but the surroundings were still lovely.

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We have been doing our motorcycle training here in Ipswich so have stayed at the Novotel for two weekends now. The staff have been so friendly and accommodating - we’ve really enjoyed the stay. Having a bath in the room has also been a treat. The rooms are well maintained, clean and very comfortable. We’ve enjoyed the pool table and the bar. We’re looking forward to coming back again. The hotel is also very conveniently located.

Impressive old Mill with working wheel featured inside. We were in the top floor of the main building and whilst not the most up to date bedroom accommodation it was clean and comfortable with workable facilities. Really friendly and helpful staff and great breakfast buffet with both continental and full English breakfast options. Would definitely recommend and worked for us due to location to friends and family. Great value for money.

We stayed at hotel whilst having work done in our house.We like the hotel as can take the dog with us. The room we had is in a courtyard, so ground level. A good size room for 2 and a dog. We didnt use too many of hotel facilities as we were trying keep cost down. We have used restaurant and bar before. Enjoyed food. See below for roast dinner had on previous visit. Afternoon tea was really nice. Good patjing facilities but there is some major roadworks near by. We declined to have any housekeeping and got 2 free drinks. Nice grounds and would imagine lovely in summer. Air con now in rooms. A little update of bathroom wouldn't hurt. Seal to show mouldy. Taps, plugs worn. Also cant make out picture content in room 32. Needs to be reviewed!!