We received a room with a air conditioner that didn’t work
The temperature was unbearable
The hotel offered to switch our room at 02:00 am
Needless to say it was a sleepless night.
The staff was friendly, but no one offered to compensate us.
Breakfast was good, so at least we had that.
We expected more from a 5 star hotel.
Booked for my line manager, and overall, it seems to have been a good choice. The hotel has a solid reputation, and the feedback was positive. It offers a comfortable stay, professional service, and a calm atmosphere. While I didn’t stay personally, everything appeared to go smoothly and without complaints.