We recently stayed at this hotel and were truly impressed by nearly every aspect of our visit. The rooms were spotless and spacious, the amenities were excellent, and the service from the staff was warm and welcoming throughout. The hotel’s location is ideal, and we especially appreciated the thoughtful details that made our stay comfortable and enjoyable.
However, we did experience a significant issue during our stay that affected our overall comfort. We had booked a deluxe room, which had a connecting door to another deluxe room, Unfortunately, the door was not soundproof, and on one of the nights, guests in the adjacent room were extremely loud throughout the night. The noise came straight through the connecting door, and it was so disruptive that my family and I barely slept.
What made the situation more difficult was how it was handled. We reported the problem to the hotel, but instead of addressing the disturbance at its source, we were asked to move to another room — despite not being at fault. This created unnecessary inconvenience and discomfort for us, especially with children.
Additionally, I would strongly recommend that the hotel ensures these doors are properly locked by default, as we noticed they could be easily opened, which can be dangerous when children are present.
In summary, while the hotel truly excels in quality, service, and experience overall, I hope management seriously considers improving sound insulation between connected rooms and revising their approach to conflict resolution to ensure all guests enjoy a restful stay.
Our stay at Anantara was okay but nothing more. To start with something positive, the staff was really friendly and attentive which was great! Breakfast was outstanding as well and the architecture od the hotel was beautiful. Other things, however, were simply not good enough for the price you pay. Firstly, no one was at the entrance to greet us when we arrived with our car. We had to find the parking and get back to the hotel ourselves which is definitely not standard for a 5-star hotel. At check-in, they just assumed that my name (Alexandra) is a male name and didn‘t even talk to me, just to my partner. I would expect for them to get that this is a female name or just ask who uf us this is. The welcome was overall very hectic, the guy who showed us to our room was friendly, but extremely stressed and rushed. There are no showers at the pool which is not very hygenic. In the evening at the bar, they served the red wine way too warm. Also, you never, ever serve 250ml of wine all in one glass. In the same bar, they played really loud party music which was such a pity and quite inappropriate and somehow destroyed the ambiance. How about some discreet music such as jazz, classical music etc. which fits the vibe of the scenery/mood way better? Moving on to our room, the shelf in the shower where you can put your shampoo bottles was broken and losely fixed. Overall, a lot of things were not 5-star hotel like and disappointed us. If you pay $700 for one night, you can expect more. We would not visit again.
ゲゲストOur stay at Anantara was okay but nothing more. To start with something positive, the staff was really friendly and attentive which was great! Breakfast was outstanding as well and the architecture od the hotel was beautiful. Other things, however, were simply not good enough for the price you pay. Firstly, no one was at the entrance to greet us when we arrived with our car. We had to find the parking and get back to the hotel ourselves which is definitely not standard for a 5-star hotel. At check-in, they just assumed that my name (Alexandra) is a male name and didn‘t even talk to me, just to my partner. I would expect for them to get that this is a female name or just ask who uf us this is. The welcome was overall very hectic, the guy who showed us to our room was friendly, but extremely stressed and rushed. There are no showers at the pool which is not very hygenic. In the evening at the bar, they served the red wine way too warm. Also, you never, ever serve 250ml of wine all in one glass. In the same bar, they played really loud party music which was such a pity and quite inappropriate and somehow destroyed the ambiance. How about some discreet music such as jazz, classical music etc. which fits the vibe of the scenery/mood way better? Moving on to our room, the shelf in the shower where you can put your shampoo bottles was broken and losely fixed. Overall, a lot of things were not 5-star hotel like and disappointed us. If you pay $700 for one night, you can expect more. We would not visit again.