Noise from pool was loud - screaming and yelling kids from 3 in the afternoon until 10 at night. Asked for room change but hotel was booked solid. Asked for partial refund but was told third party booked room which was not true. Also hotel put a $250 (double my room rate) hold on my card - for “extras “ that might be charged to my room. Had no notice of this until I checked in! Was told it would be refunded on checkout - also not true
ゲゲストThe room was clean, but the whole place is just shabby. The sheets were stained. There were zero amenities, not even an ice bucket. No pen/paper at the desk. No front desk staff the entire time I was there. The ice machine was leaking and there was huge gross puddle on the floor/carpeting in front of the machine. It's a very strange set up with outside doors and inside doors. The safety latch was missing on the outside door of my room which made me feel very unsafe. Overall I would not stay here again.
ゲゲストNoise from pool was loud - screaming and yelling kids from 3 in the afternoon until 10 at night. Asked for room change but hotel was booked solid. Asked for partial refund but was told third party booked room which was not true. Also hotel put a $250 (double my room rate) hold on my card - for “extras “ that might be charged to my room. Had no notice of this until I checked in! Was told it would be refunded on checkout - also not true
ゲゲストOur stay at the Northern was perfect! We were cared for by the staff so well. We had an issue with our room and asked to be moved and they did so without a hesitation. They even upgraded our room! The road noise at night was pretty loud, but that can’t be changed by the hotel.
SSandroA GREAT HOTEL WITH GREAT SERVICE IN BOZEMAN .THE STAFF MAKES THE DIGFER3NCE. THE RECEPTION DESK, THE RESTAURANT STAFF, THE BELL BOUS ARE ALL SUOERKIND ABD SUOER FRIENDLY. THIS MAKES REALLY THE DIFFERENCE: I WILL BE BACK THERE FOR SURE