ゲゲストI tell you this hotel had everything thing going for it. It would get a perfect review, but they hired this **** that works nights, he is lazy , cocky, worthless, he should not be there. He told me this is a Spanish speaking country so deal with it, I know it's a Spanish speaking country, but you are in the tourist business. Would I stay here again, yes if I knew he wasn't here, but if they retain people like that, lots of hotels in this town no need to stay here.
ゲゲストUnfortunately, due to an equipment issue, I was unable to stay at the hotel. However, the service and communication prior to my arrival were excellent. The staff responded promptly to every request and handled everything efficiently, allowing me to stay at an alternative hotel without any concerns. I am truly grateful for their support and would definitely like to stay here on my next visit.
ゲゲストThe hotel is new and clean. Beds are comfortable with extra pillows. Wifi is strong. Location is fantastic, close to main road downtown with many restaurants and shops. The front desk is very friendly and helpful. Specially want to mention Luciana who had helped us in booking round trip to glaciers and transfer to airport. Only may be breakfast can have better variety like fried eggs.
ゲゲストThe hostel is conveniently located very close to the trailhead, and the dorm room was clean and quiet. The music in the living/dining area played all day. It would be nicer if the volume could be lowered or the music turned off earlier in the morning. It was also unfortunate that someone stole my water bottle, which I had prepared and filled with electrolyte for my hike the next day.