匿匿名ユーザーDisappointing stay at this hotel.
1. Thermostat not working within the room were the ambient temperature I guess was around 25 degrees.
As front desk to resolve and was advised that none of the thermostats within the hotel worked as it was centrally heated. Advise was to open the window...obviously the front desk rep would not have slept in this room with the window open to the traffic noise.
2. Paid room tax by cash upon arrival and requested receipt for expenses and was advised i would receive this at checkout. So at checkout I was then advised the hotel had emailed the receipt to me and as you can guess I never received.
Front desk then advised it was being resent and likewise never received.
To the manager...I will ensure a return visit to your hotel in the coming weeks and expect you to refund my 4.50 Euros!
BBe-Live TodayThe hotel is a Marriott brand so they have strong attention to customers. Unfortunately I had some issues with the cleanness of the towel and water pressure in the shower and I reported it immediately. I received the full support from management. In particular, Taj from reception went above and beyond to help and make my stay enjoyable, Thank you so much Taj: those subtleties turn what could have remained a bad experience into an enjoyable memory.
A big thank you to all the staff!
A special thanks goes also to Laura, a young smiling girl in the breakfast service. She prepared delicious omelettes every morning with great care and love :) Thank you so much and wish you all the very best!