ZzedtalibOne reason for choosing Wanda Moments was to see the views of the mountains from the rooftop but it was so so. The mountain view from the room window is awesome.
Another reason is for the Oxygen supply in the room but it was so confusing. We couldn’t understand what the staff is saying. We don’t understand why only one guest get the oxygen supply. The young guys at the reception were not helpful and were hesitant to go up to the room to assist us. Our stay was all in all hectic, going up and down to get assistance.
For tourists from out of China, be warned that the food serving is huge. Rice came in a huge portion, soup in a huge bowl. It was sad to see them go to waste. Perhaps the hotel can tailor the menu down to smaller portions.
FF3lici@Overall, we had a pleasant stay with good service. I requested a room decoration for my husband’s birthday, and the hotel staff kindly helped to arrange it, which we truly appreciated. The hotel also has washer and dryer facilities, which were very convenient
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The hotel provides a shuttle bus service to the ski resort, which made getting around very easy and hassle-free.
One downside was that we had some parcels delivered to the hotel, and unfortunately one parcel went missing for reasons that remain unclear. However, the hotel staff were very accommodating and helpful — they shared the CCTV footage and made the effort to assist us in investigating the issue. Although the parcel could not be recovered, we appreciated their transparency and effort.
GGlobetrotter from MalaysiaGood hotel with clean enough bedroom. We arrived on late flight around 1130pm from Tashkent and managed to clear immigration and custom by 1210am and got the hotel s own shuttle to the hotel ard 1230am (last shuttle ). Complimentary breakfast with basic Chinese food and no western or continental food or coffee. Hence hotel caters for mainly local and Asian guest who are ok with Chinese breakfast menu . Polite reception and for the price we paid , no complaints but satisfied as we only need a bed to sleep flying in late.