AAna BalcarThe Hotel was a positive experience for me and my family. I lived the suite offered for 3 people. Separated areas and 2 bathrooms to accommodate better, if you come with more than one child. Good for enjoy, but not so much if you want to eat there… Chefs looks like only apprentices working there, and not everything is on the menu. The staff was 50/50 nice, the two small incidents that we had, One was mostly with a young male receptionist that works during the day until the evening time, one time I forgot my keycard and I went nicely to him to ask for another one, and well, he gave me the keycard without not even looking me to my face, or saying something to me, but instead he kept talking with his co-worker, he didn’t even gave me some eye contact! Just extended the card and give it to me…which for me was a gesture of bad attitude without me knowing why he was having a contemptuous treatment against a female guest of the hotel! Lol it was a little irrespective in my opinion. The funny second incident was that we called early like afternoon time at the reception for 2 toothbrushes… well, at midnight when we were sleeping, someone knocked on the door bringing the toothbrushes that we had to get by our own, cuz it took hours for the hotel service to deliver them at the door at time!! So We decided to buy them in the nearest pharmacy from the hotel. But it was just testing the service to see How long would they take to get the damn toothbrushes at time?? Lol Lol Anyway… But don’t worry, I would come back and enjoy the hotel still… I think, That the admin should train better their staff to provide more highly customer service for all guests 👍🏼 My son was very happy enjoying the pool and the jacuzzi. Fine, Anything for my boy :)
ゲゲストExcelente hotel , gran ubicación , hay supermercados , restaurantes etc cerca .
El hotel es limpio , las habitaciones amplias, cómodas , tengo unas vistas excelentes. Además de la piscina que es fenomenal.
No puedo olvidar que el personal desde la recepción, vigilancia y limpieza son muy amables y cordiales .
Perfecto la verdad , lo recomiendo.
ゲゲストDos inconvenientes el primero en el hotel me dijeron que la tarifa de tríp que pague, estaba errada en relación con la de hotel. En tríp la tarifa dice incluye tasas e impuestos y en el hotel decían que no. Lo cual generó incomodidad ya que fueron insistentes en esto.. Y en la madrugada 4 am hubo mucho ruido de la habitación continua.
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ゲゲストThe view from the hotel was amazing and was definitely the highlight of our stay. Unfortunately, several issues took away from the overall experience. There is no phone in the room, so every time we needed assistance we had to go up and down three flights of stairs to reception. When we went down to get the Wi-Fi code, the handwritten note was so unclear that we couldn’t connect and eventually gave up trying.
The toilet seat was completely loose, which was very uncomfortable and not ideal at all. We also had no hot water for our shower. Breakfast was extremely limited, with virtually no options available. We travel around the world and have stayed in many different places, and in our opinion this hotel is very overpriced for what it offers. The staff did try to make it up to us the next day, but since we were only staying one night, it didn’t really help. For the price we paid, we were expecting a true 5-star experience.
ゲゲストVery well appointed aparthotel with almost everything needed for a comfortable stay. Checking in was easy. They could not accommodate early check in but held bags until my apartment was ready. Very spacious and clean apartment with kitchenette, living space, bedroom, large bathroom and closet. The bed and pillows were very firm, could have been a little more softer. No cutlery provided in the kitchen. The fridge and kitchen were stocked with mostly paid bar items. The walk in shower only has a rain head attachment and not a handheld device which I did not find convenient. Most of the staff were very nice. The rooftop bar and pool area were cosy. Easy to get an uber to and from the Medellin hotspots. Overall, I had a good stay but a few things could be improved for an extra comfortable luxury experience. For the price, it was just okay value considering breakfast was not included.