The location and ambiance of this hotel are truly exceptional, and I would highly recommend it. The view was absolutely breathtaking, and the on-site spa with its indoor swimming pool added a wonderful touch of relaxation to the stay.
The only small drawback was that they were unable to provide a toothbrush upon request. Aside from that, everything else exceeded expectations.
Had a big problem at check in time. Had 2 separate bookings and both of them caused alot of stress and issues. Had to check in on both occasions and at one point i was charged again but luckily my payment never went through. I was notified half an hour after payment was attempted. Booking with this website caused so much confusion with the hotel rates. Rates on this site are definitely cheaper however it dors cause alot of confusion and un-necessary stress with does not help the situation. Great thanks to Vincent and Beata who were a great help and managed to solve the situation out and they did a handover in the morning and yet we had a problem!!!
The hotel is great value for money. My room had everything I needed. I have stayed here many times previously as the location and price cannot be beaten.
Location is great but is expensive. They have tried to automate things but means a hit on service. Did not tell us about registering the car numberplate in a computer as part of check in. We then got stuck at a barrier just popping out to see the area. Then had to pay the barrier as no humans. Then had to make a claim. Then still waiting for the claim. Computers reduce headcount but reduce service. The hotel itself is fine but was not value for money.
Booked as a weekend away to come visit family and take in Stratford. Beautiful hotel with excellent facilities aslo very dog friendly which is a huge bonus for us. Gorgeous gardens surrounding the hotel, and on the doorstep there's the hills to exercise the dogs right before breakfast 🥞
Room was clean and comfortable, lovely bathroom.
Staff extremely friendly and the food was excellent, can't fault the place and would highly recommend.
Lovely hotel,really friendly staff,great location and clean rooms. Very quiet location even though the hotel is on the high street. Would definitely book again and it’s dog friendly
ゲゲストAnother great stay here, our room was the exact same as usual however some of the lights were abit naff or didn’t work this time around, no major issues but shame compared to previous stays. Likewise the tv remote was very temperamental this time around. But as it was booked in advance for a cheap night it was great.