Lovely overnight stay at Queens for a concert in the city. Location is ideal (attached to the train station). Excellent, friendly staff. Did online check in before arrival which made it quick and simple to collect key card from the reception. The room was spacious and clean with everything you’d need. Limited noise from outside even though the hotel is slap bang in the city centre. Would stay again.
The overall experience was really good, it is very near to foster square railway statuon and interchange. The staff were really polite and kind.the checkin roughly took abot 2..3 minutes. I really recommend this place if you need a pause from your busy schedule.
Wonderful, spacious and clean room. The bathroom was also clean and tidy. The ironing facilities were optimal, nice view and comfortable bed. Would have been nice to have some biscuits to accompany the tea selection. Overall, will stay again
Really very impressive hotel at this price point. I have stayed a few times now and always have a good stay. Breakfast is good if included in your rate price, but £8.50 on the day seems like a lot.
From the moment I arrived until the second I left I felt truly taken care of. The staff were incredibly friendly the room was spotless The bed was unbelievably comfortable. Everything was perfect and exceeded my expectations.
This was hands down one of the best hotel experiences I’ve ever had. I can’t wait to come back. Highly highly recommend. Thank you Hilton for the amazing stay!
LLadyMarahGreat location,very quiet peaceful area beautiful room and very clean I lived it . But my stay would have been better if everything had gone smoothly I Just had a problem with the hotel asking for a deposit and not accepting cash for it , I do understand policies are different but after a 12hour flight plus 3 hour train ride all I needed was to get my room and rest but I had to sit for over 20 plus minutes trying to figure out what to do with my situation.I suggest they should be more accommodating and attentive to different situations and customers circumstances rather than just saying we don’t accept this and not willing to find a solution to help. Later on after about 30 minutes or so a very nice friendly manager came to my rescue and found a solution .which could have been done in the first place than having a customer wait for long because someone else is not willing to budge and understand a situation and find a solution.
匿匿名ユーザーWonderful, spacious and clean room. The bathroom was also clean and tidy. The ironing facilities were optimal, nice view and comfortable bed. Would have been nice to have some biscuits to accompany the tea selection. Overall, will stay again
ゲゲストThis place has a lot of potential, but also leaves a lot to be desired.
Having booked a cabin, we were tucked away from most other rooms however the noise between our block of 3 cabins travelled terribly. We could hear full clear conversations from our neighbours, meaning our rest was dictated by the plans of others around us.
The cabin itself was okay, but felt in need of a good refresh. There was a general musty smell within the room and the inner window didn't shut due to wood swelling. The space appeared generally clean, but again, felt as though it was in need of a deep clean to get rid of dust and dirt.
The location itself is lovely, staff and service was good, but for the price we paid for the room and the space we got, I dont feel this was good value.
ゲゲストThe hotel it's self was brilliant and the location was fab . Got late check out witch again was great but the cleaning was not great BUT I did talk to the lady in the morning and she asked for the photos and flagged it straight away. This lady was fantastic but didn't get her name .
The bed sheets where ALL inside out and the bottom sheet was not big enough so there was a 4” gap at the top of the bed witch was mattress protecter, this had a dirty mark on it that looked like blood .
The whole room was dusty and the spoons for the cups where dirty and it looked like it had not been hooved . I didn't want to course a fuss as me and my daughter had a brilliant night and I didn't want to spoil it .
It was flagged with management so I'm hoping they get in touch with me regarding this situation as obviously I did pay for a clean room .