We booked this hotel for the first time through Trip.com. The booking clearly said that a 7-year-old child stays for free, but upon arrival, the hotel claimed the reservation was for two adults only and asked for an extra payment for the child. It took about 30 minutes to sort this out while our tired child was waiting in the lobby.
Check-in is only after 3 p.m., and even though we arrived early and asked to use the pool, we were told to buy a day pass. This has never happened to us in other 5-star hotels.
The food hasn’t changed in years (this was our third stay), and it’s very oily — even the cottage cheese pancakes were swimming in oil.
Our “Deluxe King” room was supposed to have a city or mountain view, but we got a view of another terrace instead. When we asked to change the room, they said none were available, although the hotel was almost empty. Also, body lotion and some toiletries are not provided unless you ask the cleaning staff directly.
Overall, we were disappointed with the service and quality for a 5-star hotel.
A wonderful hotel in a quiet and cozy location.
The hotel is located slightly uphill, which makes the area especially peaceful and comfortable. The atmosphere is very relaxing. The staff are excellent — friendly, attentive, and always ready to help.
The room fully matched the description and met all expectations. A great place to stay.
فندق عائله جميل وجديد ونظيف الاستقبال ممتاز جدا شرا جزيلا وتم ترقية الغرفه المكان هادئ وجميل والخدمه ممتازه جدا
يوجد شطاف في دوره المياه
فندق متميز والمجهود فيه ممتاز جدا انصح فيه للاسره التي تبحث عن هدوء
لايوجد خدمه تقديم الطعام في الغرف فقط في المطعم تستطيع تناول الطعام
المطعم ممتاز والإطلالة رائعة
في الليل الوضع مخيف قليلا نظرا لوجودنا في وسط الجبال
اقدم شكري لاداره الفندق
匿匿名ユーザーWe booked this hotel for the first time through Trip.com. The booking clearly said that a 7-year-old child stays for free, but upon arrival, the hotel claimed the reservation was for two adults only and asked for an extra payment for the child. It took about 30 minutes to sort this out while our tired child was waiting in the lobby.
Check-in is only after 3 p.m., and even though we arrived early and asked to use the pool, we were told to buy a day pass. This has never happened to us in other 5-star hotels.
The food hasn’t changed in years (this was our third stay), and it’s very oily — even the cottage cheese pancakes were swimming in oil.
Our “Deluxe King” room was supposed to have a city or mountain view, but we got a view of another terrace instead. When we asked to change the room, they said none were available, although the hotel was almost empty. Also, body lotion and some toiletries are not provided unless you ask the cleaning staff directly.
Overall, we were disappointed with the service and quality for a 5-star hotel.
ゲゲストA wonderful hotel in a quiet and cozy location.
The hotel is located slightly uphill, which makes the area especially peaceful and comfortable. The atmosphere is very relaxing. The staff are excellent — friendly, attentive, and always ready to help.
The room fully matched the description and met all expectations. A great place to stay.
--RobGreat hotel located between Bakuriani Ski Resort and close by to 25 Ski which is a great beginner mountain. Pay a little extra for better equipment rentals. The lower cost is 10 gel per hour, or 40 gel all day premium gear.
Hotel is great and has laundry service. Great for families and has a pretty good restaurant.
AAlexBossПрирода,погода и сам отель понравились настолько,что мы продлили проживание в нем-и не пожалели!Завтраки,СПА центр и такой чистоты и дошеаногр отношения вы в Бакуриани не найдете.За четыре дополнительных дня мы объехали все окрестности,детские парки,изучили узкоколейку Кукушка и поднялись на вершину посмотрели Бакуриани с высоты птичьего полета
AAhmed Mortada-It is very clean, and the location is perfect its close from all activities.
-No mirror in the room except small one at the bathroom
-(No shatafa)
ゲゲストفندق عائله جميل وجديد ونظيف الاستقبال ممتاز جدا شرا جزيلا وتم ترقية الغرفه المكان هادئ وجميل والخدمه ممتازه جدا
يوجد شطاف في دوره المياه
فندق متميز والمجهود فيه ممتاز جدا انصح فيه للاسره التي تبحث عن هدوء
لايوجد خدمه تقديم الطعام في الغرف فقط في المطعم تستطيع تناول الطعام
المطعم ممتاز والإطلالة رائعة
في الليل الوضع مخيف قليلا نظرا لوجودنا في وسط الجبال
اقدم شكري لاداره الفندق