This hotel is less than year old and the physical infrastructure is nice which is within vicinity of the Surat railways station.
However, I have had experiences which are not so nice :
A) observed small cockroaches in bathroom.
B) Housekeeping staff are meant to clean & sanitize the room - however I encountered disgusting experience of the cleaners upon entering g rooms with a foul & pungent BO left behind which is so unhygienic & spoils the mood - and doesn’t seem like the room has any freshness. This should surely been improved.
C) the breakfast for the 8 mornings that I stayed had the same menu - not much changes each day. And the coconut chutney seems to be spoilt & taste spurt couple of times during morning BF.
D) the Indian masal tea (Chai) was so strong that it tasted utterly bitter - which I tried only once.
E) seems like too many staff in the hotel lobby & in restaurant - as they group around chit-chatting rather than attending to guest’s needs.
Excellent service and very helpful staff couldn't do enough for you at anytime. I stayed 2 nights. You get a phone call to remind you that breakfast will be closing at a certain time. Choice of breakfast. Staff are there if you need help. They bring the beverages & water to the table. On next visit to Jamnagar I would like to come to the Sayaji's. Thank you.
Great restaurant, smooth check in and check out.. no concierge service..hot water pressure inadequate but all in all great place.. road works outside does not help.
TtheMStravelerCourtyard by Marriott: A Class Apart
The Courtyard by Marriott is truly a class apart. From the moment you step into the lobby, you're greeted with a sense of luxury and sophistication. The rooms are spacious and well-appointed, with comfortable beds and all the amenities you need for a relaxing stay.
The service at the hotel is exceptional. The staff is friendly and helpful, and they go out of their way to make sure your stay is enjoyable. The breakfast buffet is also a highlight. It offers a wide variety of dishes, including both Western and local options. I would have liked to see a few more local specialties, but overall I was very satisfied with the spread.
Overall, I highly recommend the Courtyard by Marriott. It's a great choice for both business and leisure travelers.
Pros:
Spacious and well-appointed rooms
Exceptional service
Delicious breakfast buffet
Cons:
Could use a few more local breakfast options
I hope this review is helpful. If you have any other questions, please let me know.
ゲゲストAmazing, amazing stay — and the food was simply outstanding. You’ve built something truly special here.
But there are two serious issues that need immediate attention:
1. Overdone greetings: Every staff member saying “Namaste” each time they see a guest is too much. It feels forced and intrusive, especially for business travelers who value space and focus. The first welcome is great — after that, hospitality should be felt through efficiency, not repetition.
2. Unsafe heavy gates: From the restaurant to my room, I had to push through three extremely heavy gates. This is a serious safety hazard just waiting for an accident. Try bringing an elderly guest and let them attempt it — even one of those gates is difficult to manage. It’s a clear design flaw that needs fixing before someone gets hurt.
You have a fantastic property and incredible food, but these two issues take away from what could easily be a five-star experience. Please address them seriously — the difference will be huge.
SShabbirThis hotel is less than year old and the physical infrastructure is nice which is within vicinity of the Surat railways station.
However, I have had experiences which are not so nice :
A) observed small cockroaches in bathroom.
B) Housekeeping staff are meant to clean & sanitize the room - however I encountered disgusting experience of the cleaners upon entering g rooms with a foul & pungent BO left behind which is so unhygienic & spoils the mood - and doesn’t seem like the room has any freshness. This should surely been improved.
C) the breakfast for the 8 mornings that I stayed had the same menu - not much changes each day. And the coconut chutney seems to be spoilt & taste spurt couple of times during morning BF.
D) the Indian masal tea (Chai) was so strong that it tasted utterly bitter - which I tried only once.
E) seems like too many staff in the hotel lobby & in restaurant - as they group around chit-chatting rather than attending to guest’s needs.
Ssamuel eelGenerally the experience was still not bad. The front desk staff was trying her best to be as much help possible during the stay.
I had wifi issue they even end up decided to give me an individual dialed-up router. What a wonderful service. 10/10 for that
But however there are a lot of things seems unorganize... few of the tea break staff and lunch time staff seems clueless on what to do...
No one is willing to serve and they had no idea what to do when a guest wanted to order something. Its just a complimentary tea - breakkkkk....
Room wise and facility it was quite ok. Room is decent clean... gym room is well equipped too.
They are now still going through renovation, hopefully it only gets better from here.
Breakfast choices was decent and with good quality of dosa. Would give the Chef 9/10 rating.
Overall still a rather pleasant stay. will consider coming again when i am around