The hotel looks like it was recently renovated. It was very nice and the service staff are really helpful. The breakfast was great too! Highly recommended
Очень милый отель с прекрасными сотрудниками . В комнатах было достаточно тихо , в отеле так же есть прачечная и другие услуги что делает пребывание в отеле только комфортнее
We love the hotel as it is right in the citycentre. Therr is a mini market and fastfood restaurant just next to the hotel. There is free water refill both cold and hot. And there is free flow of coffee and tea. The receptionist is very helpful. She arranged for our private car transfer from Bishkek direct to our hotel in Almaty. Recommended!
SSarah H.Best hotel we have stayed in throughout our trip across Central Asia. The location is central, close to everything, there are several supermarkets in the neighbourhood. When the sky is clear, you can even see the mountains from your room, it’s beautiful. Everything was great and the people who work here are so nice and helpful. Regarding the laundry however, we appreciate the fact that it is free and that they have someone doing it for us, but we would have preferred a self-service laundry where we can do it ourselves as they didn’t even fold or dry our clothes, they just dumped them in a bag, all wet and crumpled. We were told that the dryer was not working but they could’ve just hung the clothes on something and waited a couple hours for them to dry before returning them.
Also, we were told that the phone does not work yet in the room as the hotel is still new and that we could contact them via WeChat, unfortuantely we couldn’t download WeChat with our international phone numbers so we had to go downstairs every time we needed something. That being said, they were super helpful every time we needed anything. They even had a translator and a lovely man dressed as a military who kept welcoming us with a big smile and helped us whenever he was there.
We also liked the Chinese breakfast, it was hearty, diverse and comforting. They have all the amenities you could need, the room is clean and spacious with the comfiest beds and high quality sheets, slippers, bathrobes; the bathroom is spacious, cozy and practical and more importantly clean. There is also a bidet. They provide water, fruits, free laundry and whatever you need. You can use the microwave in the basement to heat your food and there's always tea, coffee and water. They also brought a mini fridge to the room after I left a comment about it, this was such a nice and thoughtful gesture, thank you! I have extended our stay several times as we needed to rest and I don't regret my decision.
ゲゲストHello, hotel was okay, but I arrived late at midnight and they don’t have the service of concierge, no one helped me to bring my things up when I had stroller with baby and big luggage . So was a bit disappointed with the service and expected more for this level of hotel.
Breakfast was ok . Was enough things to choose and eat.
ゲゲストI used this hotel for a business trip and had a very positive experience.
Location & Dining: The location is excellent for dining options. There are two cafes directly across the street, and additional restaurants and cafes in the neighboring block, making meal times very convenient. While the on-site restaurant was under renovation and unavailable, the hotel provided a free breakfast voucher for a nearby café, which was a great alternative. I'm excited about the future, as the renovated restaurant is expected to become NAVAT, a highly-regarded establishment in the city. I look forward to staying here again after the renovation is complete!
Amenities & Comfort: I was very appreciative of the complimentary amenities in the room, including the free bottled water, electric kettle, and supplies for coffee and tea. The restroom and shower were clean and very easy to use.
Service: The hotel staff were friendly and incredibly helpful. They promptly handled my sudden request for a taxi and provided very detailed and useful information about the city. Their hospitality significantly enhanced my stay.
Overall: Highly recommended. A very comfortable stay with exceptional service and a convenient location.
ゲゲストНе первый раз останавливаюсь в этом отеле. Приятный персонал. Тихо и спокойно. Чисто. Железная дорога не мешает. В прохладную погоду было тепло но немного душно.
FFauzi AzmanThe room and service were exceptionally good, but what truly blew me away was the breakfast. There was an incredibly wide variety of options, and everything I tried was very good. Definitely one of the highlights of my stay.