MMadhusha MendisWe recently stayed at W15 Glenfall Nuwara Eliya on a bed & breakfast basis, and overall it was a very pleasant experience.
We were given one of the most centered rooms with the largest balcony, offering a lovely view — definitely a highlight of our stay. The room was spacious, very clean, and well equipped, with tea and coffee making facilities available. The interior felt luxurious and cozy, and the entire property is well maintained.
The washroom was quite large, with basic amenities provided, and they mentioned via WhatsApp that any additional items could be requested. However, I requested two dental kits and even followed up twice, but unfortunately they were not delivered.
Check-in was smooth and quick, and parking is conveniently available with a friendly and helpful security officer. The small lawn area is also nicely maintained and adds to the charm of the property.
Their pre-order dining system is quite efficient, dinner needs to be ordered before 6 pm and breakfast before 10 pm the previous night. The food was delicious, and we especially enjoyed the English breakfast, which was very well prepared.
The staff were generally attentive and helpful, contributing positively to the stay. However, it would be nice to see a welcome drink at check-in, and since we were celebrating our wedding anniversary, a small gesture like a cake or simple decoration would have made it more special. Also, the rooms are not fully soundproof, as some noise from the kitchen and lobby could be heard.
Overall, it’s a beautiful and comfortable property in Nuwara Eliya, ideal for a relaxing getaway. With a few improvements in attention to detail, the experience could be even better. 🌿✨
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