the service was good, but there were stain on the bed sheet and hair on the floor even after house keeping, hope they can improve the cleaning a bit.
and the water was not hot enough, other than that everything else is ok.
One of best Hotel I have ever visited. Cleanliness and Environment is 5/5 i wish i could stay long. Very Friendly Staff!! Yes i will visit this hotel again whenever i come to nanaimo.
Thanks to Trip app for saving me at the last moment and booking was easy.
Helpful staff, laundry on site. Kitchen has NOTHING not even cutlery/plates. Hard when traveling and jut wanting to buy trays etc. should have basics in there. Air con not air con really a built in fan with cold water. Our room got hotter not cooler and it was checked it was cold in the system but didn’t want to blow that out. Was told not an air con! So sad especially the price you are paying!
Hotel is nice, clean, and modern, with comfortable beds. Right around the corner from a couple of fantastic restaurants, but do keep in mind that Prince George is not the safest place to walk around. My biggest disappointment is that there is no hot tub, only a very small swimming pool. The clerk at check-in was nice enough, but terrible at communication. There was also no ketchup at the breakfast buffet, which is a small detail but devastating when the buffet is mainly eggs and potatoes.
MMikki LizIt was my second time staying at this hotel.
There were two things I really needed to mention.
First, I turned on Netflix and started watching a movie around 8:00pm but I fell asleep shortly after. Around 9pm someone started knocking on my door very loudly, which woke me up. I then heard someone outside saying, “Hey, lower the volume.”
I was honestly super confused because the TV wasn’t even that loud???? and the knocking itself was louder than the TV and was what actually woke me up. I didn’t open the door because I found it creepy.
After that, I called my friend, and he suggested I contact the front desk. When I called, the lady told me their housekeeper had already checked and there was nobody in the lobby anymore (which makes sense because it had happened around 20 minutes earlier). She also said other people shouldn’t be able to access guest floors without a key card. When I asked whether anyone staying beside me had complained, she said nobody was staying next to my room, and the guest next door had only just checked in.
Maybe it was just someone passing by, but it was still really weird and uncomfortable. I’ve stayed in many hotels in different countries and have never experienced something like this before.
The second issue was that both the internet and TV stopped working at night and were still not working the next morning when I checked out, which was really frustrating. I mentioned it during checkout, and the front desk staff simply said the whole building was having the same issue and they were trying to fix it 🥲
The good thing is they’ve now fixed the access issue, so everyone needs a key card to access their floor.
The hotel itself is brand new, very quiet, and clean, which is why I chose to stay here again. Since it’s owned by Hilton, I honestly expected the staff to be a bit more professional when speaking to customers.
The housekeeping staff were all super friendly though.