Upon arriving at the Xiyue Minnan Courtyard Hotel, I was greeted with great hospitality. As I was unfamiliar with the surroundings just after getting off the car, my Driver called the Hotel for assistance. The Hotel is located inside a PEDESTRIAN ZONE. Shortly after the call, Siao Dong came to my drop-off point to help me with my luggage and assisted me to check in. She also carried my Baggage to My Room 2303 at Level 3 as there is no Lift Facility here. I thanked here very much as I would have problems carrying my Baggage as I am over 77 years of age. This Ancient City is truly a wonderful place, and the hotel environment is quite pleasant as well. There are lots of variety of local food and snacks. The Hotel also assisted to book a Group Tour to visit Nanjing Toulou and a Private to Fujian Toulou.
Also arranged for my private transport by Car to my Hotel in Xiamen.
ロビーに足を踏み入れると、キンモクセイの香りが迎えてくれました。とても良い香りで、心が落ち着きました。ロビーはもちろん、部屋のインテリアも最高です。大好きです。テレビでは近くの観光スポットとその紹介も見ることができます。
カスタマーサービスは素晴らしく、特に Xiao Liu さんは、日帰り旅行の提案やガイドをたくさんしてくれました。本当に助かりました。彼女はとても思いやりがあり、ロビーを通るたびに私たちに挨拶し、気温が下がったので毛布をしっかりかけておくようにと注意してくれました。
とても素晴らしい滞在ができました。急遽予約しました。部屋があまり残っていなかったため、ホテルは静かな部屋にアップグレードしてくれました。フロントデスクの Xiao Li さんのサービスは非常に良く、忍耐強く、丁寧でした。どうもありがとうございます!ビーチ周辺でショッピングをするのにとても便利です。友人が忘れ物をしたのですが、フロントデスクのスタッフが速達で送ってくれるのを手伝ってくれました。ありがとう〜
ゲゲストロビーに足を踏み入れると、キンモクセイの香りが迎えてくれました。とても良い香りで、心が落ち着きました。ロビーはもちろん、部屋のインテリアも最高です。大好きです。テレビでは近くの観光スポットとその紹介も見ることができます。
カスタマーサービスは素晴らしく、特に Xiao Liu さんは、日帰り旅行の提案やガイドをたくさんしてくれました。本当に助かりました。彼女はとても思いやりがあり、ロビーを通るたびに私たちに挨拶し、気温が下がったので毛布をしっかりかけておくようにと注意してくれました。
Mmanubn88Great value for money
Very professional staff and can speak some English
The location is very good as it’s closer to 3 lanes and is just 4 minutes walk
Highly recommended
JJoyce 19The hotel is at a good location but not the hotel cos almost all the didi don’t come in to this alley and not aware of this hotel
Hotel is very pretty and room is very nice
There’s a free pickup from the train station which is very nice and plus point for the hotel
However the staff needs more training in terms of their services and professionalism. Their standard is obviously not at the hotel’s level. When I reach on the first day, the young lady and gentleman that assist us with the check in is nice and friendly. However after that it’s always an older plump lady that is at the front desk during the day and her attitude doesn’t makes me comfortable. I was writing something to pass to her and she keep rush me to be faster and the way she talks makes me feels as if I’m at a market instead of hotel. And also the aunty that manned the laundry area. When I was washing my clothes around 3-4pm, she said I occupied both laundry pod and other ppl can’t wash it. I told her nicely that I will come and take out the cloth on time. I mean there’s so many ppl that leave their clothes in the laundry and dryer pod after clean and dried for hours or overnight. Doesn’t that occupied the pod as well and others cant use it? Then she still continues to nag and said me about using both pod. Once again I told her nicely the same statement. Then she continues again and keep repeating the same thing to me over and over again and I snap back at her only she stop. What’s wrong with her? There’s a saying 给你脸 你还蹬鼻子上脸了?以为我很好欺负吗?Please give more training to both of the staff so they don’t ruined the reputation of your hotel. And there’s a staff that told me to pay for the lost card. I misplaced a card before with other hotel and never been told to pay for it. They just simply void the card. It’s only 10-20 rmb which is not a lot tho but it really ruins my impression for this hotel. I mean this hotel is very pretty and I would love to stay there again if I’m visiting Lonyan again but with this kind of staff around, I will think twice before deciding my stay next time. I stayed Wanda and Fliport Hotel in Lonyan before and the price for these 3 hotels doesn’t difference much but their staff definitely handle customer with more professionalism and better attitude