This is our 4th visit to Papillon. The staff are amazing here. The animation team have such energy, the water aerobics is like nothing else. Everyone is always busy working, from the gardeners to the housekeepers to the pool attendants. Joseph and Raphael on the bar were excellent as always. Abdullah the pool attendant is always on hand with towels and keeps the pool clean. The rooms are always kept super clean with fresh linen and bottled water daily. The rooms now have a fridge and kettle (but you need your own teabags etc). The food and drink is great, lots of choices. The beach is stunning with pure white sand. Love this hotel and recommend to others
The whole resort staff are very friendly and nice. The breakfast and dinner are really good with a wide variety of choices . However , the rooms and amenities need a bit of refurnishing as it starts to see slightly dated. The toilet needs to be cleaner as there seems to be some hard white spots appearing on the levers. The entertainment room also needs to be maintained.
Overall , we still had a good stay nevertheless
Great Service and friendly Staff. Location is beautiful as well and got expectation matched the pictures wasn’t disappointed.
Could improve on having more utensils for the buffets as when there’s many guests plates/glasses become a bit scarce but overall everything was amazing keep it up!
匿匿名ユーザーThe whole resort staff are very friendly and nice. The breakfast and dinner are really good with a wide variety of choices . However , the rooms and amenities need a bit of refurnishing as it starts to see slightly dated. The toilet needs to be cleaner as there seems to be some hard white spots appearing on the levers. The entertainment room also needs to be maintained.
Overall , we still had a good stay nevertheless
匿匿名ユーザーGreat Service and friendly Staff. Location is beautiful as well and got expectation matched the pictures wasn’t disappointed.
Could improve on having more utensils for the buffets as when there’s many guests plates/glasses become a bit scarce but overall everything was amazing keep it up!
MMathNerdSwahili Beach Resort is a great all inclusive resort in Diani Beach in Kenya. It's perfect as a base for staying in the area, with everything you need included. The rooms are spacious, the staff are incredible (and I mean incredible - nothing is too much trouble for them, they are so polite and will really go to great lengths to help you).
The only issue is that if the resort puts you in a room that is different to what you've booked (in our case, we booked a Standard room and we got given a Superior room), it can be difficult for them to find your reservation in their backend systems.
So ensure you go in with printed proof of your reservation and payment, and eventually it will all get sorted.
Otherwise, it's amazing, the Dawa drinks are top notch and the rooms are spacious and inviting.
AAmyLCThis is our 4th visit to Papillon. The staff are amazing here. The animation team have such energy, the water aerobics is like nothing else. Everyone is always busy working, from the gardeners to the housekeepers to the pool attendants. Joseph and Raphael on the bar were excellent as always. Abdullah the pool attendant is always on hand with towels and keeps the pool clean. The rooms are always kept super clean with fresh linen and bottled water daily. The rooms now have a fridge and kettle (but you need your own teabags etc). The food and drink is great, lots of choices. The beach is stunning with pure white sand. Love this hotel and recommend to others