メキシコプエブラ州で、ジムのあるホテル

Hotel staff are really friendly at the front desk. But they don't honor our requests when we ask for things. Housekeeping forgets to give us things that we requested with simple things like towels, cups, and shower caps for hair. We asked the front desk to clean our room, we go out, and come back several hours later, and our room is still not clean. This has happened several times and we have to wait for our room to be cleaned after a long day out and about doing things. This is quite an expensive hotel to stay at each night and the things we request are not being given or done.

The Courtyard Puebla Las Animas offers an exceptional stay, primarily defined by its majestic location. My room provided a breathtaking, uninterrupted view of the Volcano mountain, which was the absolute highlight—truly spectacular to wake up to. Beyond the scenery, the hotel excels in comfort and service. The room itself was modern, spacious, and impeccably clean, featuring comfortable bedding and reliable amenities. The entire staff was professional, friendly, and efficient throughout my visit. Located in the vibrant Las Animas area, the hotel is perfectly situated for easy access to both commercial centers and Puebla's historic core. I highly recommend requesting a volcano-facing room. This is a five-star experience that seamlessly blends convenience with an unforgettable natural backdrop.

概ね良好です。ビュッフェには乳糖を含まないミルクのオプションがあることも含まれます。 外にいた人は、受付が閉まっていた場所を教えてくれただけでしたが、スーツケースで両手がふさがっていて開けるのが難しく（つまみがあるので）、それを見ても開けるのを手伝ってくれませんでした。お忙しいので、おもてなしの面ではマイナスポイントだと思いました。 以前のホテルが何であったかを説明するプレートがあれば良かったと思います。その煙突は何なのか、何に使われていたのかなど、動物の名前を示す痕跡が残っています。 ありがとう。

This hotel is in the best location in town- it is in the Zocalo and next to the church. There are so many shops and restaurants downstairs. The room is very large and clean. On the downside, we were very surprised to find out our room has no windows. To an average US traveler, bedrooms are assumed to have windows, unless spelled out otherwise. I don't know this is due to a cultural difference. But this hotel is owned by IHG, which is a US-based, global hotel chain. I think they are held to a higher standard. We eventually paid a higher than advertised price for a windowed room. But the whole experience put a black mark on this otherwise great hotel.

全体的には、朝食は豊富で、サービスも良かったです。フロントで水を何本か頼むのは面倒だし、有料。私は言いました、明日の睡眠を先に取ってもいいですか？長い間考えました。 。 。与えられただけ

Since checking in …a complete nightmare, I did my reservation and prepaid online with Trip and I was told by the hotel staff that they had no record of the payment and they wouldn’t allow me in, until i called trip and after 1 hour they allowed me in. I also wanted to order room service, there were no menus and their “online service” was not working… the rooms are a bit old and their ac wasn’t working either surprise surprise… There’s plenty of options in Puebla … don’t bother staying here it’s very overrated….

📍The location is really good, you’re btwn Angelopolis and Juan Pablo II 👩🏻💻in my experience the reception was not good, the girl in front desk was unfriendly, you need to do your own check in (scanning a QR) and the lady only give you the key card 🛏️room is very austere, not cozy, looks old; but the bed is comfortable  🚽🚿bathroom is big, has towels, soap 🧼 and shampoo. The hand wash basin has mold and the shower floor was wet  🅿️ Parking is ok but is not only for hotel guests, which makes you feel a bit insecure.

📍場所は本当に良いです、大きな商業エリアと同じエリア:レストラン、バー、店舗、ジム... 🅿️駐車場はモールと共有されています。駐車券を確認するために受付に依頼することを忘れないでください。 👩🏻💻フロントデスクの女性は本当に親切でフレンドリーでした 🛏️部屋には基本的な設備があり、ベッドは本当に快適で、2種類の枕を提供しています:柔らかく、真ん中は硬い 🍳朝食はおいしいです、あなたはあなたの好みに卵を注文することができます、果物、パンなどがあります。

ホテルは立地が素晴らしく、周辺には美味しいレストランがたくさんあります。部屋は清潔で整頓されており、フロントのサービスも素晴らしかったです。ただ、通りに面した部屋は車の騒音が絶えず聞こえ、少しうるさかったです。

El lugar esta muy limpio, cama cómoda, buena atención y cerca de todo. Todo esta muy muy bien pero me pareció muy mal que en la ducha los jabones que tienen son de botes de jabon para las manos! Creo que no cuesta nada tener un bote de shampoo y otro de jabon de cuerpo, sino da mala imagen por todo lo bueno del hotel.