Amazing hotel & amazing location. The spa was great also. The staff were great & friendly. The only issue I had was that one of the cleaners at the facility stole money I left in the room. I returned to the room 2mins later & was shocked to see the money not there. When I reported it. They told me the staff thought the money was a tip but the money was hidden so how could she possibly think that. The managers and receptionist kept insisting she took the money because she thought it was a tip but it was practically impossible to think that especially when knowing how I hid the money. I also took a video of the incident. They also threatened to call the police on me because they didn’t want me complaining about the incident in the lobby for other customers to hear. I don’t think they would have gotten anywhere with that because I was the victim of theft. They offered me a gesture of a free massage or wine & fruits. I wanted a different gesture because I had already paid for a message & had bought my own wine already. I wanted transfer to the airport when I was time to leave instead but they resfused. I asked them to include breakfast instead they refused. So had to settle for a 20minute massage. The massage was good though. Other than the theft everything else was amazing. There was a male receptionist who was also a little rude. The female receptionist was pleasant.
Great hotel though I would definitely go back just make sure to keep valuables on me!
The good:
Nice heated pool, good looking hotel and buildings.Generally friendly phillipine staff. All-inclusive included all types of drinks, alchohol and softdrinks. On my birthday baloons and wine were at the room.
The not so impressive:
Im general much was ok - but the soul and vibe was not - they have much to learn if theybwant to provide a 5 star experience. Staff in general: Poor English, mostly Russians and Russian or Turkish speaking staff. Speed talker received us and seemed to want to conclude his hotel introductions in 20 seconds. The staff were cold and only seemed to say hello out of duty. Buffet was not nice with food at average level and often the fork which everyone touched would lie on top of the food.
A 4 day plus stay = 1 ala carde restaurant booking - however nearly impossible to book since only 5 of 5 could be chosen.
The Russians seemed to enjoy it so probably catering to their likes and language.
We will probably look elsewhere next time.