「As soon as we entered our room we were met with an awful smell and a damp stained carpet. We asked for another room but were told there was nothing available. A member of staff did look at the room and agreed the smell was bad but said they couldn’t give us a refund as we hadn’t booked directly through them. So it was more or less ‘take it or leave it’, there was no apology or even a food discount offered. Although the room and bed were clean the stay was not comfortable due to the smell, nobody should have been put in that room until it is sorted out. Due to the rudeness of one particular young member of staff we decided not to eat there.」
「We chose the hotel for our 1st wedding anniversary. From the greeting at reception, the friendly service for dinner (and excellent food) too the wonderful breakfast in the morning, we could not have asked for better service. They have even volunteered to post back something we left in the room by accident. 5 star service, fully recommend.」
「Hotel rooms are in a separate area from the reception and bar/restaurant, and rooms are rather cosy. Car parking is rather limited, but free if available. The breakfast is a la carte, and quite excellent, served in the dining room directly overlooking the harbour. Staff are exceptionally helpful.」