「We enjoyed our stay at The Colonies overall. Our condo was clean, the grounds were well maintained and every staff member we interacted with was lovely and welcoming.
My biggest concern was the pool. Our welcome packet said guests needed bracelets and towels had to be checked out, but there was no access control at all. When we asked for bracelets, the front desk staff waved us on. All of the gates were wide open and there was no way to verify who was actually staying at the resort. The pool was extremely crowded and chaotic without all of the seats being taken up, so I can’t imagine what that would be like and I think having a lifeguard or several more staff members present would help keep it safer and more family-friendly. As a mom, the lack of controlled access made me especially uneasy. Any child could easily slip in or out of the pool area.
We also had a very loud neighbor who had their door propped open while cooking fried fish, so the smell came into our condo all night. There was also a lot of yelling and door slamming until after midnight. I never brought this to the front desk because at that hour, I didn’t feel there was much they could realistically do without making it obvious which neighbor complained, so we just dealt with it.
We are very laid-back, easygoing people and don’t typically have many complaints, but unfortunately, we found this stay to be anything but relaxing. Between the pool situation, inconsiderate neighbors and the noise, I’m honestly not sure we would stay here again. The staff themselves were wonderful; these were simply issues with the overall experience.」
「The three things that were a problem: intermittent or non-existent Wi-fi; there was rarely anyone at the front desk when we had a question or issue; the promised breakfast included no fresh fruit or healthy options such as yogurt. Also, to have the promised included wine flight at the winery delivered like a vending machine with no one available to explain or introduce the wine was pretty awful.」
「I was looking for a clean, pet friendly hotel with suites that wouldn’t break the bank. The Country Inn & Suites worked out perfectly. We had the space that we needed, a good breakfast, and great proximity to area attractions. The owner was more than accommodating and was super friendly — you can tell that he takes a lot of pride in his business. We will definitely stay there again when we head back to Williamsburg!」
「Spacious rooms. TVs. Bit dark and dated.
Small issue, we didn't have coffee packs for the coffee maker. A very nice man at the office gave me one.
We needed additional towels and delivery was prompt.」